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Customer Service
Support Help Desk Associate
@Extenteam
[Hiring] Support Help Desk Associate @Extenteam
Mar 31, 2025 - Extenteam is hiring a remote Support Help Desk Associate. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting the help desk by performing analysis and review of business practices and completing requests appropriately to meet our Operations guidelines.
- Approve and change pricing when appropriate.
- Review applicant files, ensure all requirements are met, and sign leases.
- Override screening in instances of false positive or if it’s the right business decision.
- Analyze any ledger corrections to the rent and other items.
- Ensure all applicant deposit refunds are done timely within the allowed parameters for full deposit refund.
- Partner with Revenue Management, Entrata Support Group, Regional Property Managers, Area Vice Presidents, and other business owners to analyze and approve various aspects of our business and other tasks as required.
Qualifications
- Superior attention to detail.
- Ability to navigate a computerized data entry system or other relevant applications.
- Dependability and proven ability to work independently.
- The ability to work in a fast-paced environment.
- History of building strong relationships with team members working in different locations.
- Advanced written and oral communication skills.
- Intermediate to Advanced skill set with Microsoft Office Suite, Entrata, PowerBI.
- Bachelor’s Degree in a related field of study or equivalent relevant experience.
- At least 1-3 years of related experience.
- Must be able to work one weekend day. Schedule may be flexible in the future.
Requirements
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port).
- i5 8th Gen or higher.
- Windows 10 / MacOS Catalina or higher.
- Minimum of 8 GB RAM.
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background).
- Back-ups in case of power or internet provider interruptions.
- Good headset and webcam (preferably noise-canceling headset).
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️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
