[Hiring] Service Delivery Manager @Centric Group

Apr 04, 2025 - Centric Group is hiring a remote Service Delivery Manager. 💸 Salary: unspecified. 📍Location: Philippines.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

AppCentric is currently seeking a Service Delivery Manager to join our dynamic, highly motivated Service Delivery Team.

Manage the operations of Application Services for our client
Operation governance, service provider relationship management, service delivery, service level agreement monitoring and measurement, manage incident escalations, problem management, service request management, service delivery change management and continuous improvements
Ensure efficient & effective day-to-day operation of applications
Responsible for seamless application support across service provider(s) and internal resources
Manage IT Service Providers on a day-to-day basis to deliver stable, effective and efficient IT operations
Escalation point for application Incident resolution
Actively monitors 3rd party delivery of day-to-day activities to operate application environment (batch jobs, system metrics, etc) and ensures effective completion
Accountable for managing enhancement request completion; Supporting Business Partner – re . budget, schedule, execution oversight (as necessary)
Ensures operational effectiveness and efficiency of application Incident and Problem Management processes
Monitors and tracks all application incident trends and ensures root cause and problem management processes are executed and documented, regardless of incident level and/or resolver group
Proactively monitor SLAs OLAs* with 3rd parties to ensure application environment meets overall service levels particularly availability

Qualifications

5+ years of experience in IT industry
Service Delivery Management experience
Strong Project Management (3+ years)
Technical background with a thorough understanding of the software development lifecycle
Operational Process development experience
Apply AppCentric quality methodologies across the portfolio; understanding a wide range of technologies offerings delivered to a large number of clients
Solid organizational skills and ability to work with multiple priorities
Excellent verbal, written, and interpersonal communication skills including the ability to work with diverse personalities
Overall understanding of multiple technologies including, SAP, Oracle, SailPoint, etc.
Overall understanding of how applications are designed, built, tested and most importantly supported
Knowledge of service transition

Experience Requirements

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Philippines
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Service Delivery Manager @Centric Group

Project Management

Salary 💸 unspecified	Remote Location Philippines
Job Type full-time	Posted Apr 04, 2025

️

📍	Be aware of the location restriction for this remote position: Philippines
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.