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Customer Service
VP, Customer Success
@Leap Tools
[Hiring] VP, Customer Success @Leap Tools
Apr 04, 2025 - Leap Tools is hiring a remote VP, Customer Success. 💸 Salary: unspecified. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a visionary VP of Customer Success with a proven ability to align strategic goals with exceptional customer outcomes.
- Develop and execute the customer success strategy in alignment with company objectives
- Lead, mentor, and scale a high performing Customer Success team
- Foster a culture of excellence, collaboration, and customer-centricity within the Customer Success department
- Collaborate with key stakeholders in Sales, Product, and Marketing to coordinate efforts that drive revenue growth
- Focus on delivering an exceptional customer experience, ensuring consistent and high-quality interactions at every touch point
- Define and analyze key performance indicators (KPIs), drawing meaningful insights to guide the department's overarching strategy
- Represent the voice of the customer at the executive table to influence product and service offerings
Qualifications
- Exceptional leadership skills with the proven ability to inspire, mentor, and develop a high-performing Customer Success team at a high-growth B2B tech company
- Proven track record of building and scaling customer success teams in rapidly growing SaaS organizations
- Proven success in driving customer satisfaction, retention, and revenue growth
- Ability to think both big-picture strategy and ensure the delivery of concrete tactics
- A data-driven mindset with experience leveraging customer data to inform strategy and decision-making
- Excellent communication and interpersonal skills with the ability to influence senior stakeholders and cross-functional teams
- Strong business acumen and ability to align customer outcomes with company objectives
Requirements
- Proven track record of building and scaling customer success teams in rapidly growing SaaS organizations. The ideal candidate has contributed to scaling organizations from 250 to 500+ employees
Benefits
- We're a remote-first company that encourages our employees to work from where they're most productive
- We work in tight-knit teams to cultivate an ownership mentality
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency
- We value work-life balance by offering generous time off
- Work anywhere in the world for up to 3 months!
- We value families, by offering a parental leave program
- We offer a work-from-home stipend
- Your birthday (and our company's birthday) is a day off!
Company Description
At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row.
About our hiring process
- Now: You upload your resume and complete a brief questionnaire.
- Week 1: We arrange a video call with you to assess your abilities.
- Week 2 or 3: You attend the second video interview soon after.
- Week 3 or 4: You meet one of the founders.
- Week 4 or 5: You receive an offer.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
