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Property Management Executive Assistant
@Extenteam
[Hiring] Property Management Executive Assistant @Extenteam
Mar 30, 2025 - Extenteam is hiring a remote Property Management Executive Assistant. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Extenteam is looking for a proactive and tech-savvy Executive Assistant to support the company owner in a fast-paced environment. VRC is a young, dynamic company where everyone wears multiple hats, so the ideal candidate must be versatile, highly organized, extremely tech-savvy, and able to work independently.
Key Responsibilities
- Executive Support: Assist the company owner with various tasks like email template creation, troubleshooting Microsoft tools, resizing photos, scheduling, and more.
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Tech Support & Optimization:
- Act as the liaison between the owner and the tech stack, identifying areas for improvement and handling troubleshooting.
- Identify weaknesses within the tech stack itself or SOP involving the tech stack to help VRC optimize & consolidate the tech stack wherever possible.
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Guest Management (Reservations & Guests in House):
- Monitor inbox in both Hostaway & Enso Connect and reply to all guest inquiries/bookings within a few minutes during working hours of 8am-8pm MST.
- Assist guests in-house via messaging with any questions or needs they have.
- Assist guests in altering or canceling reservations.
- Check PMS to ensure that guests are fully paid, rental agreement is signed, and they have read/understood their arrival instructions prior to checking in to a property.
- Alert, in writing, front desks of weekly arrivals at applicable properties.
- Write and post Airbnb reviews and respond to guest reviews within 24 hours.
- Document feedback from guests and share potential areas for improvement with the company owner.
- Update tasks in Breezeway as necessary based on guest feedback.
- Monitor maintenance tasks to confirm they’ve been completed.
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Listing Creation and Management:
- Follow SOP to create listings in Hostaway, notifying the company owner when ready for review.
- Create a list of missing information to be obtained before a listing can go “live”.
- Update and improve marketing channels (Airbnb listings, other OTAs + direct booking websites).
- Join the company owner in quarterly meetings with Airbnb/VRBO and transition that feedback to action.
- Monitor PMS software to ensure everything is integrating properly.
- Alert the company owner of improvements that could be made to listing creation SOP.
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Project Management:
- Lead and manage various company projects from start to finish, ensuring that goals, timelines, and deliverables are met.
- Proactively identify and address potential risks or issues in projects, offering solutions and alternatives as needed.
- Help optimize SOPs as VRC transitions to a new task management platform.
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Confidentiality & Trust:
- Maintain the highest level of confidentiality, ensuring sensitive information is handled with care.
- Act with integrity and transparency, keeping the business owner informed of critical developments and providing insightful feedback when necessary.
Qualifications
- 3+ years as an executive assistant, with at least 2 years in project management.
- Willingness to ask questions when unclear about a task or process.
- Exceptional organizational skills, with the ability to prioritize and manage multiple tasks efficiently in a remote environment.
- Excellent written and verbal English skills. No exceptions. This position will be communicating via phone, text, and email. 5 of 5 on all assessments.
- Proficiency with spreadsheet, word processing, CRM, and virtual communication tools.
- Ability to work independently in a remote work environment.
- Extreme attention to detail – will catch errors by ownership.
- Possess critical thinking and problem-solving skills – will look for ways to be more efficient and vocalize those to the team.
- Ability to learn new software easily and efficiently. Tech savviness is a requirement.
- Team player – Our company is a collaboration and all opinions matter.
- Interest in individual growth potential with a young company.
Requirements
- Internet speed minimum 30mbps.
- i5 8th Gen or higher.
- Windows 10 / MacOS Catalina or higher.
- Minimum of 8 GB RAM.
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background).
- Back-ups in case of power or internet provider interruptions.
- Good headset and webcam (preferably noise-canceling headset).
Benefits
- Flexible working hours.
- Opportunity for professional growth in a dynamic environment.
- Collaborative team culture.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
