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Guest Services Representative
@Extenteam
[Hiring] Guest Services Representative @Extenteam
Mar 29, 2025 - Extenteam is hiring a remote Guest Services Representative. đź’¸ Salary: competitive salary with bonuses. đź“ŤLocation: Northern America, Americas.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Extenteam is currently looking for a Remote Guest Services Representative (French/English Bilingual) to join our growing organization and undertake the following tasks:
-
Guest Services:
- Solving common guest problems with their stay
- Assisting with reservations sales back up
- Answering OTA inquiries in a timely manner
- Assisting guests with existing reservations
- Data entry into PMS and other company software
- Back office coordination
- New property onboarding into the PMS, Airbnb, VRBO, etc.
- Communicate in all mediums - text, email, chats, phone, etc.
-
Guest Feedback Management:
- Check and respond to guest reviews
- Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction
-
Back Office Support:
- Assist property owners with questions
- Process daily reservation reports
- Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation
- Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties
- Data entry for onboarding of properties into PMS, AirBnB or VRBO listings
- Update listings in OTA systems, including property photos, rates, and descriptions
Qualifications
- Some guest services and/or reservations experience in 5 star hotel type environment or the vacation rental industry
- Must be able to communicate both written and verbal in French
- Excellent written and verbal English skills. No exceptions
- Strong organizational and multitasking abilities
- Ability to work independently in a remote work environment
- Attention to detail and commitment to providing exceptional service
- Empathy and Patience
- Customer-Centric Mindset
- Critical thinker
- Ability to learn new software easily and efficiently
Requirements
- Hospitality / Vacation rental industry experience, working with Hotels VRBO, AirBnB, etc.
- PMS experience in the rental industry or hotel industry
- Internet speed minimum 30mbps. Needs to be wired
- i5 8th Gen or higher
- Windows 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Benefits
- Competitive Salary
- Holiday Reward equivalent to 13th-month pay
- HMO
- Life Event Bonuses
- Preventive Mental Health Benefit
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| đź“Ť | Be aware of the location restriction for this remote position: Northern America, Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive salary with bonuses
|
Remote
Location
Northern America, Americas
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Northern America, Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
