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Senior Customer Success Manager @Salsify

[Hiring] Senior Customer Success Manager @Salsify

Mar 25, 2025 - Salsify is hiring a remote Senior Customer Success Manager. đź’¸ Salary: $100,300 - $118,000 usd. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Salsify is looking for an experienced, driven retail success manager to drive the expansion of our strategic alliances with some of the largest North American retailers. This is a key strategic position with high visibility across the company and with the executive team.

  • Manage the business relationship between Salsify & a named set of Retail customers, including Amazon.
  • Create and manage an account success plan that is managed jointly across the Retailer stakeholders and internal stakeholders.
  • Grow close relationships with executives and key stakeholders within named accounts, including product management, assortment growth, retail media and content strategy teams to:
    • Optimize and grow the presence of existing capabilities
    • Ensure clear communication and escalation paths
    • Have visibility and influence on roadmaps
    • Support in meeting our Retail partners’ success goals
  • Be a subject matter expert on the retailer’s end-to-end item lifecycle process and serve as a resource for customer escalations.
  • “Walk the halls.” Become essential to our Retail partners and grow Salsify’s brand recognition within their organization.
  • Partner with Salsify’s Product & Engineering teams on new retailer capabilities and maintenance updates.
  • Oversee pilot programs to ensure new capabilities are fully tested and deliver the best customer experience possible for the retailer, the brand, and Salsify.
  • Drive brand process adoption by negotiating joint marketing campaigns that help the retailer receive complete and high-quality data while raising awareness of Salsify solutions.
  • Advocate for Salsify brands within a retailer to ensure brand content is leveraged to its fullest capacity on the retailer’s family of websites.
  • Present as the account expert new opportunities for brands to improve the retailer’s omnichannel experience through richer interactions powered by Salsify.

Qualifications

  • Capable of and have experience managing complex, enterprise-sized accounts, often engaging SVP or C-suite level executives across business and IT groups.
  • Have worked with Retailers before, either as an employee, as a technology vendor, or as a supplier; e-Commerce experience strongly recommended.
  • 7+ years experience in customer-facing, problem-solving positions in fast-paced companies. High tech is preferred, though competitive suppliers or agencies are also valuable.
  • Comfortable with ambiguity; leverage experience in business and/or retail and develop a plan to drive program adoption, awareness, and advocacy of leadership.
  • A “people person”: You are enthusiastic and energized by spending your day interacting with many different people.
  • High Emotional Intelligence and the ability to communicate effectively with many different types of people.
  • Experience in client services, client success, business development, or solutions engineering.
  • Experience navigating large, complex Fortune 1000 companies.
  • Extremely effective written, verbal, and presentation communication.
  • Driven, ambitious, and optimistic. Never give up. Ability to continue trying despite multiple false starts.
  • Highly organized. Strong project or program management experience.
  • Curiosity to learn about new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology.

Requirements

  • Compensation Philosophy:
    • We pay market rates, which are competitive and equitable.
    • We pay based on performance and proficiency, not tenure.
    • We adjust proactively; when the market moves, we do too.
  • The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive.
  • All Salsify employees receive equity in the form of stock options.
  • All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more.
  • US National Pay Range: $100,300 — $118,000 USD.

Benefits

  • We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential.
  • Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description.
  • If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

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đź“Ť Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Customer Service
Senior Customer Success Manager @Salsify
Customer Service
Salary đź’¸ $100,300 - $118,000 usd
Remote Location
USA
Job Type unspecified
Posted Mar 25, 2025
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đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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