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Customer Service
Desktop Support Analyst I
@AMERILIFE US, LLC
[Hiring] Desktop Support Analyst I @AMERILIFE US, LLC
Mar 28, 2025 - AMERILIFE US, LLC is hiring a remote Desktop Support Analyst I. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Desktop Support Analyst I is responsible for providing front-line technical support to end-users within the organization. This role focuses on troubleshooting basic hardware and software issues, assisting with Windows and Mac systems, and ensuring efficient operation of IT resources.
- Provide Tier 1 support for Windows and Mac systems, including basic installation, configuration, and troubleshooting.
- Assist end-users across multiple locations with resolving hardware, software, and network-related issues.
- Deploy, maintain, and support desktops, laptops, mobile devices, printers, and other peripherals.
- Provide support for common enterprise applications, including Microsoft 365 and VPN connectivity.
- Assist with user account management and password resets within Active Directory.
- Perform basic imaging and deployment of devices under the guidance of senior technicians.
- Troubleshoot simple network connectivity issues, including LAN, Wi-Fi, and VPN access.
- Document incidents, solutions, and processes accurately in the IT ticketing system.
- Provide guidance and support to end-users on basic IT systems and best practices.
- Participate in minor IT projects and hardware setups as needed.
Qualifications
- Associate degree in Information Technology (preferred) or equivalent experience.
- 0–2 years of IT support experience, preferably in a help desk or desktop support role.
Requirements
- Basic knowledge of Windows (10/11) and macOS environments.
- Familiarity with Active Directory, Office 365, and basic enterprise tools.
- Exposure to ITSM ticketing systems (e.g., ServiceNow, Jira, or Remedy).
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with remote desktop tools and basic endpoint troubleshooting.
Benefits
- Gain hands-on experience with modern technology in a supportive IT environment.
- Opportunity to build foundational IT skills and grow within the company.
- Join a team that values collaboration, learning, and excellent customer service.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
