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Customer Service
Sr. Customer Success Manager
@137 Musarubra México, S. de R.L. de C.V.
[Hiring] Sr. Customer Success Manager @137 Musarubra México, S. de R.L. de C.V.
Apr 01, 2025 - 137 Musarubra México, S. de R.L. de C.V. is hiring a remote Sr. Customer Success Manager. 💸 Salary: unspecified. 📍Location: Mexico.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Health and Retention focused role to ensure customers get the most value from their Trellix solutions.
- Building strong partnerships
- Ensuring satisfaction
- Delivering proactive health motions
- Driving retention and growth
Renewal & Forecast Motions:
- Manage renewal conversations with AM aligned to the territory
- Forecast TCV and ACE weekly
- Manage MEDDPICC requirements as needed
- Identify upsell/cross sell opportunities based on customer needs
Health & Adoption Motions:
- Alignment to customer security strategy and goals
- Monthly engagement covering product use, product features, deployment, and adoption (value)
- Onsite visits
- Run consistent health plays to ensure health and adoption of products
- Work to build strong partnership and customer loyalty
- Monitor and take actions on any risk to the account, including anything that could jeopardize a long-term success adoption or upcoming renewal
Benefits
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
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| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
