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Customer Service
Senior Customer Success Manager
@HubSpot
[Hiring] Senior Customer Success Manager @HubSpot
Mar 19, 2025 - HubSpot is hiring a remote Senior Customer Success Manager. 💸 Salary: stock units and variable bonus. 📍Location: Australia.
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Role Description
We're looking for a Senior Customer Success Manager to join the ANZ Mid-Market team! If you’re obsessed with delighting customers and have a sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI, this is a role to consider!
- Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams.
- Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot.
- Identify and develop new opportunities for expanding customer's usage of new products.
- Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success.
- Monitor customer health and create risk mitigation plans where needed.
- Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals.
- Resolve customer inquiries by aligning customers with the right resources.
- Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals.
- Serve as a mentor to new team members.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Qualifications
- Extensive experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role.
- A verifiable track record of consistently meeting and exceeding revenue goals.
- Excellent phone, written and verbal communication skills.
- Familiar with presenting strategy verbally in person, over the phone, and in email communication.
- A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills.
- Well-organised, with a high attention to detail and ability to prioritise and time manage for successful execution.
- Confident, self-motivated, and a true team player.
- The ability to thrive in a fast-paced environment.
- Demonstrated desire to learn.
- Experience with SaaS & marketing automation software are a huge plus!
Benefits
- Stock units and a variable bonus!
- Hybrid work environment, be based anywhere in Australia - You can choose to work from Home, Office or Flex!
- World class new hire training and onboarding.
- An education allowance up to USD$5,000 per annum.
- Unlimited Time Off Policy.
- Private health insurance allowance & annual fitness reimbursement.
- Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values.
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks.
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
stock units and variable bonus
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
