Back to Remote jobs >
Customer Service
Customer Support Representative
@Botanictonics
[Hiring] Customer Support Representative @Botanictonics
Mar 21, 2025 - Botanictonics is hiring a remote Customer Support Representative. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a dynamic and empathetic part-time Customer Support Representative to join our team. As a Customer Support Representative, you will be the first point of contact for our customers, assisting them with their inquiries, troubleshooting technical issues, and providing exceptional service.
- Interact with customers via email, chat, and phone to provide support and assistance with their inquiries, orders, and technical issues.
- Troubleshoot and resolve customer issues efficiently and effectively, ensuring a positive customer experience.
- Develop a deep understanding of our products and services to effectively assist customers and provide accurate information.
- Maintain detailed records of customer interactions, technical issues, and resolutions in Zendesk or our CRM system.
- Provide feedback to the fulfillment, product development and marketing teams based on customer inquiries and feedback to continuously improve our products and services.
- Monitor customer interactions to ensure quality service and adherence to company policies and procedures.
- Identify opportunities for process improvement and contribute to the development of best practices within the customer support team.
Qualifications
- Prior experience in customer support or a related field is preferred.
- Exceptional communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical customers.
- Strong empathy and customer-centric approach to problem-solving.
- Proficiency in using Zendesk or similar customer service platforms is highly desirable.
- Ability to collaborate effectively with team members and other departments to ensure customer satisfaction.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and customer needs.
- Strong attention to detail and organizational skills to maintain accurate records and documentation.
- Flexibility to work occasional evenings, weekends, or holidays as needed to support customer needs.
Work Schedule
This is a Monday - Friday full time position.
Similar Remote Jobs
More jobs at Botanictonics
More Customer Service jobs
-
Customer Service $66,300.00 - $124,500.00 USAMar 23, 2025
-
Customer Service performance bonus, transportation bonus, private health care benefits EuropeMar 23, 2025
-
Customer Service unspecified USAMar 23, 2025
More jobs in USA
-
Sales / Business $100,000 to $125,000 per year USAMar 23, 2025
-
Sales / Business $135,000 to $165,000 per year USAMar 23, 2025
-
Customer Service $66,300.00 - $124,500.00 USAMar 23, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,212 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
