[Hiring] Presales Architect, Managed Services @Managed Solution Llc

Why clients love us:

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!  

The Value you'll Bring:

Our Presales Architect, Managed Services, will leverage expert knowledge of Managed Solution’s managed services offerings to present technical service information and business insights to clients and prospects throughout the sales cycle. They will seek to align client requirements with appropriate solutions and to facilitate a successful sales cycle, acting as a Subject Matter Expert-level authority regarding Managed Solution’s Managed Services offerings, consulting with customers and liaising with Managed Solution’s technical staff to showcase our value proposition and ensuring alignment regarding the client’s needs/technical environment and our scope of services. This individual will be an enthusiastic learner, an effective communicator, and a strong collaborator. This is a great opportunity for someone who loves solving complex customer problems and who is eager to make a visible impact that drives business outcomes.

Essential Duties and Responsibilities:

• Acts as a technical expert and consultant during the sales process, coordinating with sales team members and clients/prospects to outline the existing technical environment, IT service delivery needs, business goals, and technical challenges, and identify alignment with Managed Solution’s managed services portfolio.
• Consistently meets performance objectives for driving managed services pipeline increase, increasing close-win rates, and driving revenue in accordance with company targets.
• Act as a technical lead in managed services presales engagements, conducting client consultations, network discovery, workshops, and tailored presentations, emphasizing the alignment of Managed Solution’s managed services offerings and the customer’s needs and business objectives. Speaks effectively towards anticipated ROI and other business outcomes related to service engagement.
• Analyzes customer data, leveraging business intelligence tools whenever possible, to draw conclusions and make effective recommendations.
• Clearly articulates the value of managed services in addressing client needs and enhancing their IT operations, as well as driving business outcomes.
• Works with the sales and operations team to ensure managed services proposals and contracts align with customer needs and service delivery team capabilities. Works cross-departmentally to identify and resolve gaps in alignment between customer needs and Managed Solution service delivery standards when possible, ensuring that solutions presented align with Managed Solution’s EBITDA goal, compliance standards, etc.
• Delivers compelling system/tool demonstrations and presentations to client stakeholders, including C-level executives, IT professionals, and board members.
• Acts as a trusted advisor and confidently addresses technical questions and objections, building trust with stakeholders.
• Provide technical training and knowledge transfer to sales and delivery teams as needed, as well as delivering dynamic presentations to clients and prospects as needed (e.g., in webinars and other training formats).
• Stays current with industry trends, emerging technologies, and best practices relevant to managed services as well as maintaining strong understanding of economic/business topics and regulatory landscapes to speak effectively with stakeholders regarding challenges and solutions.
• Leverages in-depth technical knowledge to provide comprehensive demonstrations of tools and software to clients including; Microsoft 365, Microsoft Cloud Adoption Framework for Azure, Microsoft Windows Server, Connectwise (RMM/PSA/SIEM/ScreenConnect), LogicMonitor, Drata, Vulscan, and others.
• Obtains/maintains technical certifications related to offered products/tools, including those required to facilitate Managed Service Tools demos and workshops. Presents technical information in a clear and engaging manner to a diverse audience.
• Quickly develops strong proficiency regarding new technical solutions to be offered, to provide support to clients and sales team members throughout the sales cycle.
• Builds strong rapport and trusted relationships with internal and external stakeholders in a remote and hybrid environment.
• Works as a team player, contributing to the success of Managed Solution and inspiring collaboration and enthusiasm. Champions Managed Solution’s mission and service offerings, representing the brand with professionalism and integrity.

Technical Skills/Competencies:

A successful candidate will have a well-rounded knowledge of technical principles, including:

• High proficiency related to administration across the Microsoft stack (including Azure, Microsoft 365, Microsoft 365 Collaboration Tools (Teams/SharePoint/PowerApps/Fabric), Active Directory, Exchange Online, etc.) is required.
• Expert- or Architecture-level Microsoft certifications are highly desired. Additional technical certifications are highly desired for applicants and may become required for ongoing employment.
• Strong knowledge of other virtualization technologies, including VMware, Hyper-V, and VDI environments.
• Advanced knowledge of Endpoint Security tools (EDR/XDR), such as Sentinel One & Microsoft Defender for Endpoint
• Advanced proficiency in On-Premise Server environments (Active Directory/Certificate Authority/GPO’s/Patching/Linux/SQL)
• Proficiency in using tools such as PowerBI to access/analyze data, generate insights, and formulate recommendations
• Experience managing and designing enterprise storage and backups solutions.
• Strong knowledge of network configuration and troubleshooting in a LAN/WAN environment.
• Demonstrated success using ticket systems to document client issues and communication as well as to pull reports.

The ideal candidate will possess advanced proficiency in the use and administration of the following tools:

• Ticketing systems, including administration experience (Connectwise Manage)
• Must have working knowledge of Connectwise RMM (Continuum/Command)
• Password management systems (Passportal, LastPass, IT Boost preferred)
• Endpoint security (Webroot, SentinelOne preferred)
• Backup and Disaster Recovery experience (VEEAM/Azure Backup)
• Email Recovery tools (Barracuda, Exchange Online DLP Protection preferred)
• Network/Application/Storage monitoring tools (LogicMonitor experience required)
• Cloud-based audit logs/event trackers (Perch/ConnectWise SIEM preferred)
• Network Detective, Compliance Manager, and vulnerability scanning tools (RapidFire Tools VulScan preferred)
• Microsoft/Office365 Customer Management Portal (Microsoft Partner Center required)

Work Experience:

• 10+ years experience within the IT industry, including 3+ years of demonstrated success in a consultative sales or presales capacity, ideally within a Managed Service Provider or VAR. Equivalent combinations of experience/education will be considered. 
• 4+ years’ prior experience in an outsourced IT services provider required, including experience leveraging and administering ticketing/reporting/documentation tools. Equivalent combinations of experience/education will be considered.
• Demonstrated dedication to outstanding customer service and a drive to deliver exceptional service to both internal and external team members. Demonstrated ability to communicate effectively at different levels regarding complex technical problems, resolution efforts, remediation strategies, and technical road-mapping.
• Strong organizational and technical problem-solving skills. Experience prioritizing multiple responsibilities in a fast-paced environment.
• Excellent oral and written English communication skills, including strong presentation and relationship-building skills.
• Integrity and the ability to maintain confidentiality. 
• Demonstrated strong levels of integrity and the ability to maintain confidentiality, as well as the ability to work in highly regulated environments (HIPAA, SOC, etc.), including high levels of understanding of cybersecurity and common regulatory frameworks (PCI, NIST, CMMC, etc.)
• Demonstrated proficient with typical productivity and business applications (Microsoft Outlook, Teams, PowerPoint, Excel, SharePoint, PowerBi, PowerApps etc.) and can quickly learn our CRM (HubSpot)and internal processes

Shift + Availability: Monday through Friday, hours to be agreed upon based on Company needs. Company operates in Pacific Time Zone, though some scheduling flexibility may be offered for employees in other regions.  

Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. 

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to climb and balance; to stoop, kneel, crouch, crawl, or bend; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 5 pound objects; to communicate in written and spoken English, including over the phone; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.

E-Verify Participation:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.

Compensation & Benefits*

Base Wage Range: $135,00 to $165,000 per year 

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Candidates should note that it is not typical for new hires to enter a position at the highest end of a position’s pay range. Wages are paid as earned and in accordance with Company policies.

Incentive Compensation Plan: This position is eligible for incentive compensation in accordance with its respective plan and Company policy. Details available during the interview process. 

Additional Perks:

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+  
• 40 hours of Sick Time per calendar year 
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days  
• Holidays – Managed Solution celebrates 7 paid holidays each year  
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!  
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)  
• Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7  
• $100K Life/AD&D policy provided for all employees, free of charge!  
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!  
• $80/Month Cell Phone + Internet Reimbursement  

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale.

Why our employees love working here:

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.  

As we grow, we are anchored and driven by our Core Values: I <3 IT!  

• Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking.  
• Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company.  
• Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude.  
• Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 

Application Information and Hiring Timeline:

Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*.

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