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Customer Care Advocate @Regal Beloit America, Inc.

[Hiring] Customer Care Advocate @Regal Beloit America, Inc.

Mar 21, 2025 - Regal Beloit America, Inc. is hiring a remote Customer Care Advocate. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The Customer Care Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines and adherence to SOP’s.

  • Dedication to 80-20 overserve strategies and continuous improvement
  • Collaborates with other teams to drive resolution/shipment on open order reports
  • Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures
  • Responsible for building strong customer relationships and delivering customer-centric solutions
  • Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
  • Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
  • Handles customer escalations with first contact resolution when possible, if not, escalating when necessary
  • Work with internal teams with a high sense of accountability and urgency
  • Works with internal partners (Credit, Planning, Shipping, etc…) to drive resolution on customer-impacting issues
  • Handles conflict situations effectively, with minimum assistance
  • Handles customer inquiries with product knowledge
  • Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings
  • Calls are recorded for training and quality purposes

Qualifications

  • High School diploma required
  • Bachelor's degree preferred
  • 2-3 years of professional Customer Care experience or equivalent work experience is required
  • Experience with business tools such as Salesforce, SharePoint, MS Teams, Windows Operating Systems preferred
  • Experience with Oracle &/or SAP (or other ERP systems) preferred
  • Experience navigating and utilizing corporate websites & eCommerce platforms preferred
  • Mechanical or technical aptitude & ability to read drawings desired
  • Team oriented with the ability to influence others
  • Ability to work in a highly dynamic team & fast-paced environment
  • Consistently demonstrates situational adaptability and resourcefulness
  • Excellent communication/interpersonal & organizational skills
  • Excellent ability to manage daily workload

Benefits

  • Medical, Dental, Vision and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Care Advocate @Regal Beloit America, Inc.
Customer Service
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Mar 21, 2025
Apply for this position Unlock 53,081 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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