[Hiring] Senior Customer Success Manager @Saas Labs US Inc.
Mar 19, 2025 - Saas Labs US Inc. is hiring a remote Senior Customer Success Manager. 💸 Salary: unspecified. 📍Location: India.
Role Description
Senior Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Senior Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a conduit between the customer and our company.
As a Senior Customer Success Manager, you shall manage a portfolio of customers, develop relationships with multiple stakeholders, drive product adoption, work on their value realization, and also help their expansion over time.
Shift Timings- 6 PM to 3 AM IST
Qualifications
- 5-10 years of experience in B2B SaaS Customer Success, focused on US & EMEA customers.
- Should have experience in engaging with C-level and Senior Executives.
- Graduation in Science, Engineering, and Commerce fields from an accredited college or university. A postgraduate degree would be beneficial.
Requirements
- Build value-based relationships with the customer stakeholders, and build them into champions and advocates.
- Own the customer journey, and ensure product adoption, renewal, and identification of expansion opportunities.
- Facilitate user onboarding and ensure optimum usage of the product by the users.
- Identify product usage gaps and consult with the customer on actionable solutions.
- Monitor customer health metrics and proactively address any issues or concerns.
- Conduct regular executive business reviews to keep track of evolving customer objectives and showcase value.
- Contribute to the refinement of the product roadmap.
- Collaborate closely with Account Managers and Account Executives to identify and close opportunities for upselling, cross-selling, and development of customers’ success plans based on their desired outcomes.
- Drive customer advocacy through reviews, testimonials, references, customer meetups, webinars, case studies, etc.
- Optimize existing processes within the organization and actively enhance all customer success initiatives.
Benefits
- Opportunity to work and collaborate with a global team spread across 6 countries.
- Routine hackathons and learning boot camps to promote knowledge sharing.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
