Product Specialist @Saas Labs US Inc.

[Hiring] Product Specialist @Saas Labs US Inc.

Mar 20, 2025 - Saas Labs US Inc. is hiring a remote Product Specialist. 💸 Salary: unspecified. 📍Location: India.

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Role Description

As a Product Specialist, you will be responsible for engaging closely with prospective users, GTM, and Product teams to boost conversions via low-touch user acquisition channels. This role can potentially translate into an entry-to-mid-level opportunity with Customer Success, Sales, or Growth functions.

Qualify and engage closely with qualified leads via email and 1:1 video calls to better understand their specific context
Develop a detailed understanding of the lead pool in terms of user personas, industries, use cases, and feature requirements
Monitor leads throughout their conversion journey with insights from various GTM (Hubspot, Salesforce, Intercom) and analytics (Tableau, Amplitude) tools
Understand the specific context for every lead, reduce their time to value, and remove any potential blockers in their product evaluation journey by sharing additional resources (help articles, collaterals) or ensuring timely connections with support and onboarding teams
Identify key product bottlenecks and gaps (including those around content, help resources, and feature documentation) and share regular and structured feedback with the Product team
Identify trends around the lead pool (personas, industries, use cases) and share feedback in a structured format with the Marketing team
Maintain the highest standard of process adherence and system hygiene. Ensure that GTM systems always reflect updated information on leads and conversations
Constantly look for potential process improvement areas and work closely with operations and data teams to ensure increased efficiency in day-to-day operations

Qualifications

2-3 years of experience in customer-facing roles ie; Sales, Customer Success, Onboarding, and Customer Support
Exposure to SaaS / Tech businesses (preferred)

Requirements

Curious about technology/product: Willingness to learn technical details and develop a deep understanding of the product
Effective communication and listening skills: To understand customer needs, and personas and address any customer questions and issues. The ideal candidate is proficient in both verbal and written communication and is an active listener
Process-driven and methodical: Adherence to defined processes and system hygiene to collate and share structured feedback with the right internal stakeholders
Collaboration: Seamlessly collaborate with stakeholders to achieve role objectives
Critical thinking: Inclination and ability to critically analyze quantitative and qualitative data to synthesize meaningful feedback for Growth, Product, and Marketing stakeholders
Understanding of GTM and analytical systems and workflows: In the absence of - a strong willingness to learn the same

Benefits

Enjoy a 5-day work week with the flexibility to work from home 2 days a week
Take advantage of flexible holidays, allowing you to plan your vacations according to your needs
Celebrate collective success with frequent recognition of our team's efforts
Collaborate with a truly global team, spanning six countries

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📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Product Specialist @Saas Labs US Inc.

Product

Salary 💸 unspecified	Remote Location India
Job Type full-time	Posted Mar 20, 2025

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📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Product Specialist @Saas Labs US Inc.

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