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Marketing
Customer Marketing Manager
@Multiplier
[Hiring] Customer Marketing Manager @Multiplier
Mar 21, 2025 - Multiplier is hiring a remote Customer Marketing Manager. đź’¸ Salary: unspecified. đź“ŤLocation: India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a Customer Marketing Manager to drive customer retention, growth, and advocacy by working closely with our Customer Success and Sales teams. This role will be instrumental in identifying strategies that enhance customer engagement, build strong relationships, and create impactful moments that turn our customers into passionate advocates.
- Champion Advocacy & Retention Initiatives: Develop and execute the Multiplier Champions Awards program to recognize and celebrate our most engaged customers.
- Customer Council Engagement: Lead the establishment and growth of customer councils in different regions, driving participation, fostering peer-to-peer networking, and ensuring feedback loops that inform Multiplier's roadmap.
- Drive Wow Moments: Identify and execute strategic initiatives that create delightful and memorable experiences for customers at key touchpoints across their journey with Multiplier.
- Cross-functional Collaboration: Work closely with Customer Success, Sales, and Product teams to ensure customer marketing efforts align with business goals and customer needs.
- Customer Storytelling & Case Studies: Capture and promote customer success stories, testimonials, and case studies to showcase the impact of Multiplier's solutions.
- Engagement & Growth Campaigns: Develop and implement marketing campaigns that drive customer retention, expansion, and referrals.
- Data-Driven Decision Making: Analyze customer engagement metrics and feedback to continuously refine strategies and improve customer experiences.
Qualifications
- 5+ years of experience in customer marketing, advocacy, or a similar role in a B2B SaaS environment.
- Strong ability to build relationships with customers and internal stakeholders.
- Experience running customer engagement programs, community initiatives, or awards programs.
- Excellent communication and storytelling skills, with the ability to craft compelling narratives.
- Data-driven mindset with experience analyzing customer data to drive insights and improvements.
- A proactive and creative approach to problem-solving and customer engagement.
Benefits
- High-impact role with the chance to play a key role in a rapidly growing company.
- Full autonomy in your role, with the flexibility to work remotely.
- Work with a passionate, energetic, and diverse team.
- Competitive benefits, recognition programs, and career development opportunities.
- Attractive ESOPs, giving you a stake in the company's success.
- Comprehensive health insurance coverage for you and your family's well-being.
- Generous holiday policy.
- A company that genuinely invests in your professional success.
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Marketing
Marketing
|
Salary
đź’¸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
