[Hiring] Customer Success Manager @Multiplier
Mar 11, 2025 - Multiplier is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: Latin America (LATAM).
Role Description
As a Customer Success Manager (CSM), you'll be responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward.
- Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
- Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
- Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best customer experience to drive growth and retention
- Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
- Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
- Identifying growth opportunities within your portfolio
Qualifications
- Min 2 to 5 years of customer-facing experience (ideally within B2B SaaS or HR)
- Min 2 years in pure enterprise account/relationship management
- Min 2 of the last 3 years overachieving goals and targets
- A people-first and growth mindset
- An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
- The ability to work independently, problem-solve proactively, and collaborate effectively
- Comprehension of value-based sales
- Discipline in Account Planning, Forecasting, and Quota Attainment
Requirements
- You are customer obsessed, always putting our customers first and being there for them every step of the way
- You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
- You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
- You are organized, detail-oriented, able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
- You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth startup environment
- Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
Company Description
Multiplier is at the forefront of the global hiring revolution, empowering companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.
- Backed by Sequoia, DST, and Tiger Global
- Led by industry-leading experts
- Scaling fast and seeking brilliant like-minded enthusiasts to join our team
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| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Latin America (LATAM)
|
|
Job Type
contract
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Posted
Mar 11, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
