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Customer Service
Senior Client Success Manager
@Veriforce LLC
[Hiring] Senior Client Success Manager @Veriforce LLC
Apr 02, 2025 - Veriforce LLC is hiring a remote Senior Client Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Senior Client Success Manager at Veriforce, you will play a crucial role in fostering strong relationships with our most valuable and strategic customers. You’ll serve as a key liaison between customers and internal teams, ensuring their success, satisfaction, and the highest level of support. Your responsibilities will include:
- Assisting the onboarding
- Driving change management and product adoption
- Gathering product insights and feedback
- Executing strategic touchpoints
- Facilitating business reviews
- Managing retention and account health
- Growing your portfolio
This position requires up to 50% travel.
Qualifications
- Bachelor’s degree in Business, Management, or a related field
- Proven experience as a Customer Success Manager in a related field
- Strong understanding of customer success best practices and methodologies
- Excellent communication and interpersonal abilities
- Ability to analyze data and derive insights for strategic decision-making
- Familiarity with Salesforce and other CRM systems
Requirements
- Own end-to-end customer relationships for assigned accounts
- Develop a deep understanding of customers’ business goals, challenges, and success criteria
- Execute segmented account engagement plans, ensuring regular and strategic interactions
- Coordinate standing calls, strategic check-ins, quarterly reviews, and other required touchpoints
- Commit to a minimum of quarterly in-person interactions (monthly based on account plans)
- Lead strategic reviews, focusing on client initiatives and KPI trends
- Identify potential risks and collaboratively address and mitigate concerns
- Serve as a point of escalation for client account issues, ensuring timely resolution
- Monitor and measure CSAT levels through surveys and direct feedback
- Implement corrective actions and improvements to retain assigned clients
- Develop customized training plans to address customer needs
- Ensure customers are informed about new features, best practices, and industry trends
- Collaborate with Sales, Support, Marketing, and Product teams to ensure a unified customer experience
- Facilitate Exec Sponsor and SME interactions to enhance collaboration
- Advocate for the customer and provide valuable insights to internal teams
- Act as a bridge between top customers and the Product team
- Gather product feedback and communicate feature requests
- Proactively identify opportunities for advocacy and strengthen customer relationships
- Drive Veriforce value proposition and establish business relationships with senior-level stakeholders
- Collaborate with top customers to create strong advocacy in the form of references, case studies, and other rich advocacy outputs
- Identify business opportunities, achieving sales targets, upselling, and driving contract renewals
Benefits
- Medical Benefits (medical, dental, vision, paramedical)
- Critical Illness, Life and Disability Insurance
- Vacation, Sick and Personal Time Off
- Remote work
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
