[Hiring] Junior Product Support @Katalon, Inc.

Mar 05, 2025 - Katalon, Inc. is hiring a remote Junior Product Support. 💸 Salary: unspecified. 📍Location: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Collaborate with Product team to do beta testing and reproduce the issue
Respond to customer inquiries and provide technical assistance via various communication channels
Troubleshoot and resolve customer issues and document solutions
Collaborate with cross-functional teams to address customer needs and improve product functionality
Maintain knowledge of our products and stay up-to-date with new features and enhancements
Contribute to the development of support resources, such as knowledge base articles and FAQs

Qualifications

1+ year(s) of hands-on experience with Automation Testing (mobile testing, web-based testing, API testing, or WinApp testing)
Demonstrated self-starting and supportive team spirit
Ability to effectively multitask and excel in a fast-paced environment
Strong command of English for effective communication and presentation skills
Ability to work independently and collaboratively in a team environment
Attention to detail and ability to handle multiple tasks
Technical aptitude and ability to learn new software and tools

Benefits

Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
Career path development: After 2-3 years, explore cross-functional opportunities to transition into roles such as QA, APM, or Customer Success, enhancing your career growth and skillset.
Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
Statutory Compliance: Labor compliance with local regulations that ensure employee security.
Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Junior Product Support @Katalon, Inc.

Customer Service

Salary 💸 unspecified	Remote Location India
Job Type full-time	Posted Mar 05, 2025

️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.