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Customer Service
Head of Customer Service
@Fresh Prints
[Hiring] Head of Customer Service @Fresh Prints
Mar 28, 2025 - Fresh Prints is hiring a remote Head of Customer Service. 💸 Salary: competitive annual salary in usd based on experience.. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Head of Customer Service, you will lead GearLaunch’s Customer Service team, ensuring world-class support for our users. This role is crucial in shaping and refining our support operations to meet the demands of a fast-growing e-commerce platform.
- Oversee the entire Customer Service function, ensuring a seamless experience for customers.
- Develop, refine, and implement support processes that improve efficiency and customer satisfaction.
- Lead, mentor, and develop a team of customer service professionals, fostering a high-performance culture.
- Set clear KPIs and drive the team to achieve operational excellence.
- Identify gaps and areas for improvement, implementing solutions to enhance service quality.
- Collaborate cross-functionally with product, operations, and marketing teams to provide customer insights.
- Manage escalations and critical customer issues, ensuring timely resolution.
- Stay up to date on e-commerce trends and customer service best practices to continuously improve operations.
Qualifications
- At least 1 year of experience in the e-commerce industry.
- At least 3 years in a managerial role leading a Customer Service team.
- Experience in a pioneering role—able to build and optimize processes from the ground up.
- Strong leadership skills with the ability to inspire and develop a team.
- High emotional intelligence (EQ) and excellent interpersonal skills.
- Exceptional problem-solving abilities and a data-driven mindset.
- Proficiency in customer service tools is a plus.
- Native or near-native English fluency.
Benefits
- Competitive annual salary in USD based on experience.
- The opportunity to lead and shape the future of customer support at GearLaunch.
- A fast-paced, collaborative environment with a talented and driven team.
Work Setup & Hours
- This is a 100% remote position, based in the Philippines.
- Must have access to a good laptop and a stable internet connection.
- Work hours align with US Mountain Daylight Time (MDT).
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive annual salary in usd based on experience.
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
