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Customer Service
Member Support Specialist
@GoodLife Fitness Centres Inc.
[Hiring] Member Support Specialist @GoodLife Fitness Centres Inc.
Apr 01, 2025 - GoodLife Fitness Centres Inc. is hiring a remote Member Support Specialist. 💸 Salary: unspecified. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Member Support Specialist has expansive knowledge about GoodLife Fitness and all of its programs and services. This position has a passion for helping others and is responsible for delivering a high level of service in our Member Support Contact Centre that operates a 24/7 schedule.
- Responds to and answers a wide variety of inquiries and communications through our Contact Centre in a prompt, courteous, and professional manner
- Achieves set targets and quality measurements
- Problem solves and gathers necessary information
- Formulates and proposes a resolution
- Deals with conflict and escalated interactions in a polite manner
- Provides accurate information real time, including follow up when required
- Accurately and proficiently inputs data and information pertaining to the inquiry for record keeping and documentation
- Completes and facilitates changes and adjustments within a variety of systems based on nature of the inquiry
- Clearly and concisely summarizes each interaction
- Supports and has full knowledge of all GoodLife programs and services, including GoodLife policies and procedures
- Keeps apprised of updates and changes in order to provide accurate and current information
Qualifications
- High School Diploma
- Previous success in a contact centre or customer service role
- Success in reaching goals and expectations in previous roles while maintaining high quality of work
- Consistent peak attitude with an interest in promoting the GoodLife Culture
- Drive to achieve results and persevere
- Time management and organizational skills
- Excellent written and verbal communication skills
- Familiarity with computer systems, including Microsoft Office and able to troubleshoot basic operational issues
- Ability to work under minimal supervision
Benefits
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day!
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
