[Hiring] Customer Experience Manager @Fresh Prints
Mar 29, 2025 - Fresh Prints is hiring a remote Customer Experience Manager. 💸 Salary: competitive annual salary between usd 15,000 to usd 24,000. 📍Location: India.
Role Description
Manage a Team of Customer Experience Associates for a fast-growing NYC-based custom apparel start-up (Remote).
As a member of the Customer Experience leadership team, you’ll be a driving force behind moving our Customer Experience team forward. You will set and track metrics by which the team’s success will be measured. Unlike some companies where the Customer Experience team mostly talks to people with problems, our team is more focused on sales enablement.
Responsibilities:
- Fully own our customer experience at Fresh Prints, including projects, requests from other functions, headcount planning, and helping the team realize its full potential.
- Managing a team of CX Associates.
- Managing communications with customers.
- Setting and tracking team metrics.
- Make sure all goals are reached.
- One on one meetings with your direct reports and with the VP of Operations.
Qualifications
- A total of 5+ years of experience in Customer Service or Sales Development, of which 2+ are in a team lead/people manager role.
- Strong analytical and organizational skills.
- Able to make decisions without direct supervision.
- Ability to negotiate positive outcomes.
- Fluency in English and excellent communication skills.
- This role requires someone who is comfortable working night shifts.
Requirements
- Entrepreneurial spirit.
- Detail-oriented.
- Natural leader.
- Goal-driven.
- Proactive & Problem solver.
- Ability to remain calm under pressure.
Benefits
- Competitive annual salary between USD 15,000 to USD 24,000.
- Health insurance.
- Mental health benefits.
- Learning opportunities.
- Working in a great culture.
Job Location
This is a fully remote position.
Working Hours
Working hours are 6:30 PM to 3:30 AM IST Monday to Friday (9:00 AM - 6:00 PM EST).
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive annual salary between usd 15,000 to usd 24,000
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
