[Hiring] Customer Success Manager @Xplor
Apr 01, 2025 - Xplor is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: New Zealand.
Role Description
Join our Fitness & Wellbeing vertical as a Customer Success Manager in New Zealand, to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.
You’ll join our Fitness & Wellbeing vertical where we’ve recently brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand. We have market-leading software products like Xplor Gym (Membr), Mariana Tek, TrueCoach, Clubware, Resamania and Xplor Recreation designed to help our clients manage and grow their business.
Reporting into the Director of Strategic Accounts - Gym, you'll be responsible for managing existing customers and generating new leads for potential new customers. This position supports customers nationally and as such you may be required to travel to service them. This opportunity would suit someone that has worked in the Health & Fitness Industry that has Account Management and/or Sales experience.
- Responding to all of your customer's queries in a timely, efficient and courteous manner.
- Making pro-active account management phone calls and onsite visits to ensure that your customers are receiving the maximum benefits from our payments and software.
- Demonstrating the benefits of payments and software and the value added service we are providing.
- Providing analysis and recommendations to your clients to improve their business practices.
- Providing training to new and existing clients via Teams and in person.
- Resigning existing clients once they come out of contract.
- Creating and analysing monthly reports - for use both internally and externally.
- Building and maintaining strong working relationships with your customers.
- Working with the Growth Account Manager to identify candidates to migrate from Clubware to Xplor Gym by performing demos and deep dives.
- Understanding the customer’s business to up-sell products and increase software MRR.
For this position, we offer fully remote option once you have full working rights for New Zealand.
Qualifications
- Entry level Account Management experience or 1-2 years Customer Services experience.
- Ideally you will have worked as a Club Manager or have experience running a gym/fitness club.
- You are familiar with Direct Debit payments and various Club Management Systems.
- It would be desirable if you have used Debitsuccess and/or Clubware or similar, in a previous role.
- Passion for the fitness & wellbeing industry.
- Not afraid to pick up the phone and call.
- Target driven, self motivated and goal orientated.
- A high level of computer literacy would be ideal as would a knowledge of Excel and Salesforce.
Benefits
- Unparalleled opportunities to learn and accelerated career development.
- A collaborative, team environment with people who truly love what they do.
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer.
- Unlimited access to LinkedIn learning, 10% of your time devoted to growing you and your career, and further support to help you grow.
- Access to mental health support.
- Fully flexible work arrangements.
How to apply?
To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Eric Fallon - TA Partner.
We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via talent@xplortechnologies.com.
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| 📍 | Be aware of the location restriction for this remote position: New Zealand |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
New Zealand
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: New Zealand |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
