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German Speaking Customer Service Representative @Patrique Mercier Recruitment PT

[Hiring] German Speaking Customer Service Representative @Patrique Mercier Recruitment PT

Apr 02, 2025 - Patrique Mercier Recruitment PT is hiring a remote German Speaking Customer Service Representative. đź’¸ Salary: competitive monthly salary + 2 extra salaries per year. đź“ŤLocation: Greece.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves assisting German-speaking customers with inquiries regarding their appliances, providing the highest levels of service and support to ensure customer satisfaction.

  • Provide exceptional customer service in German, assisting clients with product inquiries, service requests, and troubleshooting queries related to domestic appliances.
  • Resolve customer complaints efficiently and professionally, ensuring a positive experience with the brand.
  • Maintain detailed records of customer interactions and inquiries using the designated CRM systems.
  • Work collaboratively with technical support and other teams to address and escalate more complex issues as needed.
  • Stay informed about product features, improvements, and updates to provide accurate information and recommendations to customers.
  • Proactively engage with customers to understand their needs, offering solutions tailored to their specific situations.
  • Participate in company training programs to continuously improve your product knowledge and customer service skills.

Qualifications

  • Fluency in German is required, along with a strong command of English in both written and spoken forms.
  • Previous experience in customer service, particularly in the domestic appliances or retail industry, is highly preferred.
  • Strong problem-solving skills with a customer-oriented focus and the ability to handle varied inquiries confidently.
  • Excellent communication skills, capable of empathetically interacting with customers to understand their concerns.
  • Able to work independently in a remote environment, managing your time and tasks effectively.
  • Attention to detail and strong organizational abilities for tracking customer interactions and inquiries.
  • A genuine interest in home appliances and related technologies will enhance your candidacy.

Benefits

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses!
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.

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đź“Ť Be aware of the location restriction for this remote position: Greece
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
German Speaking Customer Service Representative @Patrique Mercier Recruitment PT
Customer Service
Salary đź’¸ competitive monthly salary + 2 extra salaries per year
Remote Location
Greece
Job Type full-time
Posted Apr 02, 2025
Apply for this position Unlock 54,447 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Greece
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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