[Hiring] Technical Support Customer Representative @Patrique Mercier Recruitment PT
Apr 13, 2025 - Patrique Mercier Recruitment PT is hiring a remote Technical Support Customer Representative. 💸 Salary: competitive monthly salary + 2 extra salaries per year. 📍Location: Europe.
Role Description
This role involves providing exceptional support to German-speaking customers, addressing their technical inquiries and resolving issues related to a variety of products and services.
- Respond to technical support requests from German-speaking customers through phone, email, and chat in a professional and timely manner.
- Diagnose and troubleshoot customer issues, delivering effective solutions to improve user experience.
- Maintain accurate records of all customer interactions and resolutions in the CRM system.
- Collaborate with technical teams to escalate and resolve complex issues as needed.
- Provide product knowledge, user guidance, and best practices to enhance customer satisfaction.
- Assist in creating and updating support documentation and FAQs to facilitate customer access to information.
- Engage in ongoing training to stay updated on product features and advancements.
Qualifications
- Fluency in German and English, both written and spoken, with excellent communication skills.
- Previous experience in technical support, customer service, or a similar role is preferred.
- Strong technical aptitude and the ability to simplify complex information for customers.
- Outstanding problem-solving skills and a commitment to customer satisfaction.
- Ability to work independently and thrive in a remote working environment.
- Familiarity with CRM tools and basic troubleshooting techniques is a plus.
- Availability to work flexible hours, including possible evenings and weekends, as required.
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
Company Description
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive monthly salary + 2 extra salaries per year
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 13, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
