[Hiring] Customer Support Specialist @Abridge
Mar 18, 2025 - Abridge is hiring a remote Customer Support Specialist. đź’¸ Salary: competitive compensation and equity grants for full time employees. đź“ŤLocation: USA.
Role Description
At Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team.
We take our user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business.
This is a remote full-time, hourly role with a schedule of Monday through Friday, 9 AM – 6 PM PST. You must be located in San Francisco, Los Angeles, Seattle, Portland, Chicago, Denver or Austin.
What You'll Do
- Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
- Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
- Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
- Dig deep and be curious about solving complex issues
What You'll Bring
- Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
- Love interacting with our customers and are happy to work hard
- Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
- Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
- Can work with speed and are results driven
- Thrive in a fast-paced environment and willing to roll with the punches
- Possess excellent computer skills and comfortable with technology
Ideally, You Have
- Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
- Worked in CRM/Ticketing systems with rigorous tracking
Why Work at Abridge?
- Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!
- Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.
- Generous Time Off — 13 paid holidays, flexible PTO for salaried employees, and generous accrued time off for hourly employees
- Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees.
- Compensation and Equity — Competitive compensation and equity grants for full time employees
- Competitive Health Plans — We offer Medical, Dental, and Vision plans to all full-time employees. We pay 100% of the premium for you + 75% for dependents.
- Health Spend Account (HSA) Contributions — Monthly contributions to your HSA.
- Pre-tax Benefits — Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Learning and Development Budget — Yearly contributions for coaching, courses, workshops, conferences, and more.
- 401k + Matching — Contribution matching to help invest in the future.
- Remote Office Budget — We provide a one-time reimbursement for remote employees to set up their home office.
- Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.
- ...Plus much more!
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Diversity & Inclusion
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive compensation and equity grants for full time employees
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
