[Hiring] Healthcare Scheduling & Support Specialist @GrowthAssistant
Mar 18, 2025 - GrowthAssistant is hiring a remote Healthcare Scheduling & Support Specialist. đź’¸ Salary: up to php 60,000 depending on experience. đź“ŤLocation: Philippines.
Role Description
The Healthcare Scheduling and Support Specialist will facilitate patient access to therapy by processing referrals, coordinating with healthcare providers, and ensuring smooth transitions into care. The GrowthAssistant will also manage scheduling, respond to client inquiries, and collaborate across teams to resolve booking and availability concerns while following established workflows and maintaining excellent patient support.
- Receive and process mental health referrals from providers, care centers, and patients, ensuring timely follow-up communications and confirmations (based on existing SOPs and cadence)
- Coordinate with primary care offices, psychiatry practices, and higher level of care facilities (e.g., IOP) to ensure warm transition of patients into care
- Respond to general client inquiries and support requests in a timely, caring, and professional manner
- Collaborate with other teams to resolve any issues or escalations related to bookings, availability, or provider concerns
- Assist clients with questions, and guide them through the booking process as needed
- Review the availability in the insurance platform, and making changes based on workflows
- Communicate over mostly email, but also calls and chats as needed
- Follow provided workflows, SOPs and templates as updated
- Provide great service and care to help patients schedule therapy
Qualifications
- 2+ years of experience in booking coordination, medical scheduling, or a similar role
- 2+ years of experience using Zendesk (or any CRM, Zendesk is preferred)
- 2+ years experience in basic to intermediate Excel/Google Sheets
- Experience managing availability in scheduling or booking systems
- Ability to utilize and reference multiple systems simultaneously
- Strong organizational skills and attention to detail
- Ability to learn multiple systems including scheduling tools, Electronic Health Records (EHR) systems, insurance verification, etc.
- Effective communication and problem-solving skills
- Ability to work US time zones
Requirements
- Experience in healthcare, specifically mental healthcare is ideal
- Experience with HIPAA
Benefits
- Work From Home
- Attendance, Performance, and Referral Bonuses
- Paid Holidays and Time Offs
- Health Insurance Card
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
up to php 60,000 depending on experience
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
