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Customer Service
Technical Support Specialist
@Carbon60
[Hiring] Technical Support Specialist @Carbon60
Mar 18, 2025 - Carbon60 is hiring a remote Technical Support Specialist. đź’¸ Salary: 70000 - 80000 cad/year. đź“ŤLocation: Canada.
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Role Description
As a Technical Support Specialist, you are trusted by our clients to respond and resolve their issues quickly, effectively and with a high standard of service. You diligently apply your technical knowledge in Windows and Linux operating platforms, and networking connectivity technologies to research and resolve client issues in a timely manner. You thrive in a fast-paced, 24 by 7 environment where you can learn, grow and build your career in an exciting industry.
- Managing multiple customer requests spanning multiple technologies on Sunday – Thursday 1 PM – 9 PM PST shift.
- Providing exceptional service and response times, troubleshooting expertise and applying sound technical knowledge to resolve issues.
- Researching, collecting and analyzing data to understand root cause issues and working collaboratively with colleagues, engineers and cross-functional teams as necessary.
- Providing hands-on support to troubleshoot and provide preventative maintenance on servers, system backups and restores.
- Supporting a 24 by 7 environment participating in shift rotation and on-call support schedule.
- Participating in training sessions, understanding products, services and clients, and demonstrating initiative for continuous learning and development.
- Ensuring customer solutions are documented and appropriately maintained.
- Improving knowledge across the entire Operations team by documenting and sharing information within customer files and the ITSM system.
Qualifications
- Minimum 2+ years of Linux and/or Windows System Administrator experience in a multi-tenant environment.
- LAMP Stack and/or web server administration experience.
- Virtualization experience.
- CDN (content delivery network) experience.
- CMS administrative knowledge.
- SSL certificate and domain administration experience.
- DNS knowledge and administrative capability in Windows and Linux.
- Remote connectivity techniques, administration and troubleshooting including Ping, tracert, telnet, SSH, RDP, sFTP, SCP, RSYNC, VPN.
- Knowledge of how to troubleshoot issues via log and service analysis.
- Experience with deploying and managing solutions on public hyperscale clouds.
- Excellent troubleshooting skills are required.
- Self-starter mentality with a passion for learning and an ability to apply knowledge.
- Strong interpersonal, communication and customer service skills are required.
- AWS, Azure, or Google Cloud certifications are assets.
- ITIL certification an asset.
- Computer Science degree or equivalent experience/education.
- Must be able to provide after-hours support when required and participate in an on-call rotation.
- Must be able to pass an enhanced reliability check with Public Services and Procurement Canada.
Benefits
- Competitive compensation package.
- Retirement Savings Matching Program (RRSP).
- Access to the latest tech.
- Partnership with Perkopolis Discounts.
- Remote first work environment.
- Flexible work hours & location.
- Paid parental leave options.
- Employer paid health & dental premiums.
- GreenShield+ Counselling Mental Health.
- $500 in Health Care Spending Account annually.
- Peer recognition rewards.
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
70000 - 80000 cad/year
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
