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Customer Service
VIP Host
@Yellow Social Interactive
[Hiring] VIP Host @Yellow Social Interactive
Mar 21, 2025 - Yellow Social Interactive is hiring a remote VIP Host. 💸 Salary: competitive salary. 📍Location: Malta, Philippines, Gibraltar.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The VIP Host is responsible for delivering exceptional VIP service to our distinguished VIP clientele. Through various communication channels, the VIP Host enhances customer satisfaction, encourages loyalty, and contributes to revenue growth. This role involves:
- Engaging with VIP customers via phone calls, emails, and social media to deliver personalised and proactive service.
- Responding promptly to VIP inquiries, requests, and concerns, ensuring a high level of customer satisfaction.
- Initiating contact with VIP players to enhance their overall experience and increase their lifetime value.
- Assisting Account Managers in their daily activities, such as reaching out to promotion winners and acknowledging VIP birthdays.
- Collaborating with Account Managers to ensure seamless communication and coordination in providing top-notch VIP services.
- Acting as a liaison figure between VIP customers and the Retention/Marketing Department.
- Providing valuable feedback from VIP interactions to contribute to the improvement of existing VIP campaigns and the development of new ones.
- Undertaking proactive measures to retain VIP customers and increase Company revenues.
- Meeting weekly, monthly, and quarterly productivity, quality, and Service Level Agreement (SLA) targets.
- Operating in accordance with company policies and procedures to ensure a consistent and standardised approach to VIP customer service.
Qualifications
- Proven experience in customer service, particularly in serving VIP or high-value customers.
- Excellent verbal and written communication skills.
- Proficiency in using communication platforms such as phone systems, email clients, and chat applications.
- Strong interpersonal skills and the ability to build rapport with VIP customers.
- Detail-oriented with the ability to manage multiple tasks and priorities effectively.
- Problem-solving skills to address VIP concerns and requests in a timely manner.
- Flexibility to adapt to changing situations and customer needs.
- Basic knowledge of the gaming industry and VIP player preferences (preferred but not required).
- Ability to work independently as well as part of a team.
- High level of professionalism and customer-centric attitude.
Benefits
- Competitive Salary.
- Full remote function freedom.
- Career development opportunities.
- Collaborative and dynamic work environment.
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️
| 📍 | Be aware of the location restriction for this remote position: Malta, Philippines, Gibraltar |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary
|
Remote
Location
Malta, Philippines, Gibraltar
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Malta, Philippines, Gibraltar |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
