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Sales / Business
Junior Account Manager
@OKX
[Hiring] Junior Account Manager @OKX
Mar 21, 2025 - OKX is hiring a remote Junior Account Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Germany, France, Switzerland, Netherlands, Malta.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a Junior Account Manager to join our team. The ideal candidate will have strong operations and technical ability; ideally possessing some trading knowledge as well. The primary responsibilities of this role include:
- Providing exceptional customer-centric service to clients
- Providing internal support to the team
- Collaborating with cross-functional teams
This position provides an excellent opportunity to become a Senior Account Manager in the future.
What You’ll Be Doing:
- Work closely with Senior Account Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer.
- Handle a high volume of client enquiries and attend calls as and when required.
- Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information.
- Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters efficiently and timely.
- Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer.
- Notify clients about major upcoming changes to products and features.
- Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points.
- Take responsibility for organising, taking meeting notes and following up with stakeholders.
- Provide rotational weekend and holiday coverage as and when needed.
Qualifications
- Exceptional Communication Skills: Ability to navigate between written and verbal communication channels, handling high volumes of chats and phone calls while maintaining professionalism and clarity. Proficiency in English as working language and preferably an additional language.
- Proactiveness & Learning Agility: Ability to proactively absorb and assimilate new information to carry out tasks independently.
- Relentless Attitude and Critical Thinking: Ability to understand the core of any issue and tackle it through to resolution.
- Customer-Centric Mindset: Strong commitment to providing unparalleled support to clients.
- Data-Analytical Expertise: Experience with conducting data analysis, dashboard development, and managing large data sets. Proficiency in SQL or Python is a plus.
- Problem-Solving Attitude: Thrive in resolving customer issues promptly and efficiently.
- Adaptability and Teamwork: Ability to adapt to evolving processes and collaborate effectively with team members.
- Willing to commit to working on a shift schedule, including weekends at times but not exceeding 5 days per week.
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
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| đź“Ť | Be aware of the location restriction for this remote position: Germany, France, Switzerland, Netherlands, Malta |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
unspecified
|
Remote
Location
Germany, France, Switzerland, Netherlands, Malta
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Germany, France, Switzerland, Netherlands, Malta |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
