Lead Practice Coordinator @BEHAVIORAL HEALTH PRACTICE SERVICES LLC.

[Hiring] Lead Practice Coordinator @BEHAVIORAL HEALTH PRACTICE SERVICES LLC.

Mar 22, 2025 - BEHAVIORAL HEALTH PRACTICE SERVICES LLC. is hiring a remote Lead Practice Coordinator. 💸 Salary: $20.00 - $25.00/hour. 📍Location: USA.

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Role Description

The Lead Practice Coordinator is responsible for the oversight of the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.

Operational Excellence:
- Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
- Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
- General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
- Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties.
- Coordinate efforts across Practice Coordinators to ensure KPI achievement.
- Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
- Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
Patient Support:
- Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
- Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
- Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
- Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
- Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
- Collect all in-person and telehealth co-payments and account balances at the time of service.
- Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
- Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
- Coordinate with clinicians pertaining to any additional patient questions.
- Support clinician schedules by auditing for appointment accuracy.
- Maintain a pleasant, secure, and motivational working environment in the Practice.

Qualifications

High School or equivalent required, associates/bachelor’s degree preferred.
2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting.

Requirements

Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs).
Comfortable handling sensitive and confidential Information (HIPAA).

Benefits

Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
401k retirement savings with employer match.
Paid parental leave.
Paid time off.
Holiday pay.
Employee Assistance Program.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Lead Practice Coordinator @BEHAVIORAL HEALTH PRACTICE SERVICES LLC.

Customer Service

Salary 💸 $20.00 - $25.00/hour	Remote Location USA
Job Type full-time	Posted Mar 22, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Lead Practice Coordinator @BEHAVIORAL HEALTH PRACTICE SERVICES LLC.

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