Back to Remote jobs  >   Customer Service
Customer Success Manager @Kiddom

[Hiring] Customer Success Manager @Kiddom

Apr 02, 2025 - Kiddom is hiring a remote Customer Success Manager. đź’¸ Salary: competitive salary with equity and benefits. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Head of Customer Success, Breana Timlin.

  • Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
  • Serve as the primary contact for customers delivering a value-driven customer journey.
  • Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators.
  • Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals.
  • Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth.
  • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
  • Participate in onsite visits to support district initiatives, professional learning, and customer’s needs.
  • Responsibilities will evolve with your ability to contribute to the team.

Qualifications

  • BA or BS degree or higher.
  • 3+ years in project management, account management, implementation, or customer success at a tech company.
  • Background in classroom education, educational administration and large-scale implementations.
  • Familiarity with Student Information Systems.
  • Proficient in Salesforce, Microsoft Suite, and remote collaboration tools.
  • Experience using and/or implementing High quality instruction materials (HQIM).
  • Experience working within the NYC Public Schools (NYCPS) system.
  • Willingness to travel up to 50% of the time.
  • Location: Must be based in the NYC Region.

Requirements

  • Salary range is dependent on geography, past experience, seniority, and demonstrated role related ability during the interview process.

Benefits

  • Competitive salary.
  • Meaningful equity.
  • Health benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance.
  • 10 paid sick days per year.
  • Unlimited vacation time policy (subject to internal approval). Average use 4 weeks off per year.
  • Paid family leave for eligible employees.

COVID Vaccination Policy

Kiddom policy requires employees to be vaccinated before they visit an office or attend company events. We have remote roles but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination.

Similar Remote Jobs

More jobs at Kiddom

More Customer Service jobs

More jobs in USA

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 54,601 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Success Manager @Kiddom
Customer Service
Salary đź’¸ competitive salary with equity and benefits
Remote Location
USA
Job Type full-time
Posted Apr 02, 2025
Apply for this position Unlock 54,601 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Success Manager Apply for this position Unlock 54,601 Remote Jobs
Ă—
  • Unlock 54,601 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in April 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access