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Order Management Specialist @Kiddom

[Hiring] Order Management Specialist @Kiddom

Mar 29, 2025 - Kiddom is hiring a remote Order Management Specialist. đź’¸ Salary: competitive salary, equity, health benefits. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Order Management Specialist will play a critical role in supporting Kiddom’s print fulfillment process, working directly with school customers to ensure large, complex orders are accurate, complete, and fulfilled on time.

  • Intake customer orders across multiple schools, consolidating and validating order forms
  • Review orders for accuracy in quantities, ISBNs, addresses, and required delivery details
  • Interface with school contacts to resolve discrepancies or confirm order details
  • Submit orders to internal systems or prepare files for the Supply Chain Manager to process with print vendors
  • Track order fulfillment progress, maintain up-to-date records, and follow up as needed
  • Update each school’s order status in NetSuite once fulfillment and shipping information is received
  • Collaborate with RevOps, Sales, and Accounting to ensure order quality and timely delivery
  • Identify and flag recurring order issues or process improvements
  • Handle multiple customer orders simultaneously with a high level of accuracy and professionalism
  • Support ad-hoc operational projects or assist with print-related customer support during off-peak order seasons

Qualifications

  • 1–4 years of experience managing complex customer orders in a detail-oriented, operations-driven environment such as order management, logistics, publishing, or customer operations
  • Strong Excel/Google Sheets skills (e.g., VLOOKUP, filters, pivot tables)
  • Clear, professional written communication skills for interacting with schools and internal stakeholders
  • High attention to detail with demonstrated experience managing large amounts of data
  • Comfortable working with ERPs or order management systems (NetSuite experience is a plus)
  • Ability to stay organized while juggling multiple tasks and customers
  • Experience in K–12 education or publishing/logistics is a plus

Benefits

  • Competitive salary
  • Meaningful equity
  • Health benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
  • 10 paid sick days per year
  • Unlimited vacation time policy (subject to internal approval). Average use 4 weeks off per year.
  • Paid family leave for eligible employees

Company Description

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.

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đź“Ť Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Customer Service
Order Management Specialist @Kiddom
Customer Service
Salary đź’¸ competitive salary, equity, health benefits
Remote Location
USA
Job Type full-time
Posted Mar 29, 2025
Apply for this position Unlock 54,640 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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