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Customer Service
Customer Success Manager
@The Legends Agency
[Hiring] Customer Success Manager @The Legends Agency
Mar 13, 2025 - The Legends Agency is hiring a remote Customer Success Manager. 💸 Salary: competitive salary + benefits. 📍Location: South Africa.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves taking ownership of a large portfolio (~100 accounts) and ensuring customers achieve their goals.
- Manage a Large Portfolio: Oversee ~100 accounts, ensuring clients are successfully onboarded and engaged throughout their journey.
- Champion Customer Success: Be the main point of contact, proactively identifying client needs and driving value.
- Boost Product Adoption & Engagement: Develop strategies that maximize utilization, helping customers see measurable outcomes.
- Drive Growth & Renewals: Identify upsell opportunities, manage renewals, and expand accounts in a way that benefits both the customer and the business.
- Collaborate Across Teams: Work closely with product, sales, and implementation teams to tailor solutions based on customer feedback.
- Lead Strategic Reviews: Conduct quarterly business reviews (QBRs) to assess customer health, set objectives, and ensure long-term success.
Qualifications
- 4+ Years in B2B SaaS Customer Success managing a large book of business with a focus on renewals and upsells.
- Strong Commercial & Utilization Focus: Proven ability to drive product adoption, expand accounts, and secure renewals.
- Degree-Educated: A relevant degree or strong academic background is essential.
- Tech-Savvy Problem Solver: Comfortable guiding clients through a complex SaaS platform.
- Start-Up Mindset: Experience in an early-stage or high-growth environment, thriving amidst change.
- Ambitious & Collaborative: Juggles multiple priorities, contributes to team goals, and helps build a world-class CS function.
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️
| 📍 | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary + benefits
|
Remote
Location
South Africa
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
