[Hiring] 3rd Line Support Engineer @The Legends Agency
Mar 22, 2025 - The Legends Agency is hiring a remote 3rd Line Support Engineer. 💸 Salary: r30 000.00 - r31 000.00 per month. 📍Location: South Africa.
Role Description
We are looking for a highly skilled 3rd Line Support Engineer to act as a key escalation point for technical issues. You will play a crucial role in resolving complex IT challenges, supporting internal teams, and ensuring high-quality service delivery to clients.
- Act as the 3rd line escalation point, ensuring prompt resolution of technical issues escalated by 2nd line support engineers and project/account managers.
- Diagnose and resolve software and cloud infrastructure challenges, including VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, Defender for 365, and more.
- Identify and fix hardware and network issues, covering firewalls, routers, networking devices, and on-premises servers.
- Oversee and manage website hosting services, providing escalation support for CMS and hosting-related troubleshooting.
- Stay updated with current technologies and share insights with the team.
Qualifications
- Strong MSP background, with experience spanning from 1st to 3rd/4th line roles.
- Familiarity with RMM (Remote Monitoring & Management) and ticketing systems.
- Certifications: At least two professional certifications from Microsoft 365 or Azure Administrator/Intermediate series (e.g., MS-102, AZ-104).
- Home Office Setup: A private, reliable, and uninterrupted workspace with fast and stable internet connectivity (company-provided equipment will be used).
Requirements
- Microsoft Azure: Configuration, management, and troubleshooting of virtual environments.
- Microsoft 365: Tenant configuration, including Exchange Online and SharePoint Online.
- Virtualisation: Strong knowledge of Microsoft Hyper-V and virtualisation principles.
- Backup Solutions: Experience with Acronis and Azure Backup.
- Firewalls: Configuration and troubleshooting of hardware firewalls (WatchGuard, Unifi, and SonicWall experience is a plus).
- Cyber Security: Familiarity with Defender for 365, third-party spam filtering products, and Cyber Essentials certification requirements.
- Antivirus Solutions: Experience with ESET solutions is beneficial.
- Website Hosting Maintenance: DNS changes, website migration, and troubleshooting.
- IT Project Delivery: Proven track record in managing and delivering IT projects across a broad scope.
Company Description
Join a rapidly growing Professional Managed Services Provider delivering proactive and on-demand IT support services, cutting-edge technology solutions, and expert project management & consultancy. The company also specialises in Cyber Security testing, prevention, and certification services, serving a diverse range of industries across London and surrounding counties.
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| 📍 | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
r30 000.00 - r31 000.00 per month
|
Remote
Location
South Africa
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
| 📍 | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
