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Customer Success Associate @Figure Markets

[Hiring] Customer Success Associate @Figure Markets

Mar 28, 2025 - Figure Markets is hiring a remote Customer Success Associate. đź’¸ Salary: competitive salary and growth opportunities. đź“ŤLocation: USA.

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Role Description

We are looking for a Customer Success Associate with a strong knowledge of trading platforms to be our first line of support for a wide range of clients and investors for all things Figure Markets. This role will sit in the heart of the action: providing product, technical, and educational support along with working cross functionally with Risk Management, Engineers, People Operations, Accounting, and more.

  • Be the point of contact and advocate for retail and institutional clients and investors.
  • Guide new users through the onboarding process to ensure seamless account creation and verification.
  • Educate Exchange clients and investors on Figure Markets and its products with knowledge and enthusiasm.
  • Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction.
  • Promote brand recognition and loyalty by ensuring unrivaled support to our clients and investors via phone, chat interactions, and email.
  • Leveraging data-driven insights, provide strategic recommendations to our Product Development team, influencing feature enhancements and ultimately contributing to the creation of an outstanding customer experience.
  • Provide technical support and troubleshooting on a variety of potential issues. Triage and route the identification of technical bugs. Provide recommendations and track until resolved.
  • Gather data-driven insights and analysis to operationalize and scale key processes.
  • Recommend modifications and additions to the Team's guiding documents including relevant policies & procedures.
  • Create cohesive and visually appealing and professional guides, flow charts, FAQs, and other content to support frictionless customer experiences.

Qualifications

  • 3+ years in a front line support and/or customer-facing role.
  • 2+ years of experience working with trading or an exchange platform, preferred.
  • Proven background in being a dependable and reliable team player.
  • Flexibility and adaptability to ongoing refinements in process and structure.
  • Confident, friendly, and compassionate communication skills.
  • Successfully complete the required compliance training.
  • A positive and problem-solving approach to customer service.
  • Ability to instill trust and rapport with customers.
  • BA/BS from an accredited university preferred.
  • Process-driven organizational skills.
  • A quick and flexible learning style with the ability to navigate new technology platforms.

Benefits

  • Competitive salary and growth opportunities.
  • Company quarterly performance based bonus.
  • Equity stock options package.
  • Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents.
  • Employer funded life and disability insurance coverage.
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Up to 12 weeks paid family leave.
  • Home office and technology stipend for those working outside of a traditional office more than 75% of the time.
  • Flexible time-off plan to empower employees to take the time off that they want and need.
  • Continuing education reimbursement.
  • Routine Team swag deliveries!

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đź“Ť Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Customer Service
Customer Success Associate @Figure Markets
Customer Service
Salary đź’¸ competitive salary and growth opportunities
Remote Location
USA
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 54,618 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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