[Hiring] Customer Success Manager @Clerk Chat
Apr 01, 2025 - Clerk Chat is hiring a remote Customer Success Manager. 💸 Salary: $130,000 to $150,000 base. 📍Location: USA.
Role Description
You are a Customer Success Manager with a deep understanding of the telecom landscape, skilled at articulating complex solutions and delivering value for both partners and end customers. You excel at building strong connections, aligning goals, and fostering mutual success through collaboration.
- Build and nurture relationships with channel partners, acting as a trusted advisor to align their goals with Clerk Chat’s solutions.
- Develop and execute joint business initiatives to drive mutual growth and achieve partner success.
- Track and analyze churn data to identify key drivers, establish a baseline churn rate, and execute strategies to reduce churn.
- Drive product engagement by improving time-to-key milestones.
- Collaborate cross-functionally with sales and product teams to expand customer revenue, improve adoption, and identify growth opportunities.
Qualifications
- 5+ years of professional experience working in telecom, partnerships, or service provider industries, with a strong understanding of their unique needs and challenges.
- Demonstrated ability to build and maintain long-term, strategic partner relationships.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences.
- Strong analytical skills and comfort working with data to identify trends and inform strategies.
- A proactive, problem-solving mindset and a focus on driving results.
- Experience with customer success tools, CRM systems, and an understanding of data silos or data warehousing concepts.
- Ability to collaborate cross-functionally with sales, product, and operations teams to improve the customer experience.
Requirements
- Experience with telecom, communication, or messaging platforms.
- Exposure to early-stage startups or high-growth companies, with a passion for driving results in these environments.
Benefits
- Competitive compensation and equity packages
- Health, dental, and vision insurance
- Flexible vacation time (Unlimited PTO)
- 401k with 4% match
Salary Range
The pay range for this role is: $130,000 to $150,000 base. Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in this compensation package and believe all employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors. The base pay range provided is subject to change and may be modified in the future.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$130,000 to $150,000 base
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
