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Level 1 Helpdesk Technician @ISTA Personnel Solutions

[Hiring] Level 1 Helpdesk Technician @ISTA Personnel Solutions

Mar 28, 2025 - ISTA Personnel Solutions is hiring a remote Level 1 Helpdesk Technician. đź’¸ Salary: unspecified. đź“ŤLocation: South Africa.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing remote support to clients over the phone, in chat, and via email. The primary objective is to ensure clear communication with clients and assist them with their technical issues.

  • Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software.
  • Deliver remote IT support, including expertise in Windows servers, Active Directory, Office365, and DNS.
  • Offer basic network support, addressing WAN and LAN connectivity, routers, firewalls, and security concerns.
  • Implement and support basic remote access solutions such as VPN and Terminal Services.
  • Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets.
  • Maintain and update system documentation using ConnectWise.
  • Communicate professionally with customers, providing exceptional service and support.

Qualifications

  • MSP (Managed Service Provider) working experience is required
  • A+ or other relevant certification
  • 2 years of IT or related experience
  • Basic understanding of troubleshooting systems
  • Ability to diagnose technical issues and provide efficient solutions

Requirements

  • Recognize when it's appropriate to escalate support tickets
  • Self-motivated with a sense of urgency to meet service commitments
  • Quick learning ability for new software and troubleshooting tools
  • Strong problem-solving skills and a proactive attitude
  • Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach
  • Excellent multitasking skills and adaptability to rapidly changing environments

Benefits

  • This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change dependant on daylight savings)
  • A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
  • A reliable power backup solution is required to manage load shedding and power outages
  • This is a remote role for South African Citizens only

Company Description

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings.

  • From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack.
  • If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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đź“Ť Be aware of the location restriction for this remote position: South Africa
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Level 1 Helpdesk Technician @ISTA Personnel Solutions
Customer Service
Salary đź’¸ unspecified
Remote Location
South Africa
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 54,599 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: South Africa
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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