Sleep Coach @Apria Healthcare LLC

[Hiring] Sleep Coach @Apria Healthcare LLC

Apr 01, 2025 - Apria Healthcare LLC is hiring a remote Sleep Coach. 💸 Salary: $19.69 - $36.00 per hour. 📍Location: USA.

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Role Description

The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage. This position provides above and beyond communication with our patients.

Use motivational interviewing and behavioral change techniques to help patients understand their usage requirements and the importance of sleep therapy.
Proactive and reactive patient outreach for the first full year of CPAP therapy.
Receive training to obtain accredited certification for sleep coaching; must pass accreditation testing and ongoing proficiency requirements.
Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate, and encourage patients with their CPAP therapy.
Help with troubleshooting equipment issues.
Utilize manufacturers software to review patient usage information to ensure patient calls are data-driven.
Engage with patients using motivational interviewing techniques and behavioral coaching post-setup.
Assist with coaching conversations using knowledge of OSA to ensure patient understands the potential effectiveness of therapy.
Have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
Encourage patients to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
Verify health plan, physician, and notification preferences and document with each patient contact.
Accurately document patient accounts to ensure comments, discussions, and concerns are captured correctly.
Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
Adhere to HIPAA guidelines.
Perform other duties as required.

Qualifications

High school diploma or equivalent
Knowledge and experience working with patients diagnosed with OSA preferred
Experience with various insurance plans (HMO, PPO, Medicare)

Requirements

Patient-Focused: Invest time and energy to understand patients’ objectives.
Action-Oriented: Thrive as a self-starter who proactively senses and responds to problems and opportunities.
Collaborative: Work well across functions and groups.
An Effective Communicator: Write and speak clearly, concisely, and with a spirit of partnership.
Energetic & Passionate: Have a deep desire to help others and be a positive role model.
Relationship Builder: Excel in getting people involved and building a network of contacts.

Benefits

Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
Paid vacation, paid sick time, and paid holidays

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Sleep Coach @Apria Healthcare LLC

Customer Service

Salary 💸 $19.69 - $36.00 per hour	Remote Location USA
Job Type full-time	Posted Apr 01, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Sleep Coach @Apria Healthcare LLC

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