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Patient Qualification Specialist @Apria Healthcare LLC

[Hiring] Patient Qualification Specialist @Apria Healthcare LLC

Mar 25, 2025 - Apria Healthcare LLC is hiring a remote Patient Qualification Specialist. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria.

  • Evangelize our customers and turn our disgruntled patients into our biggest fans.
  • Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
  • Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
  • Proactively create a better patient experience.
  • Be a champion of the employee experience and drive our unique company culture.
  • Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

Essential duties and responsibilities include:

  • The after-hours qualification role will perform all regular business hours functions completed by the qualification teams for new patient set ups.
  • During “after hours”, this role will expand to include the coordination of all patient and referral new patient set up functions performed by the local branch.
  • Handle urgent new patient set ups, reviewing new patients orders and documentation submitted by referral sources.
  • Requests health plan authorizations/information as required; either electronically or verbally.
  • Minimum of 60% of scheduled hours supporting after hours process is required.
  • Performs other duties as required.

Qualifications

  • High school degree or equivalent
  • 1-3 years’ experience in healthcare/health insurance industry desired

Requirements

  • Patient-Focused: You start with the patient and work backwards.
  • Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities.
  • Collaborative: You love teamwork and work well across functions and groups.
  • An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership.
  • Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others.
  • Relationship Builder: You excel in getting people involved and building a network of contacts.

Benefits

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement

Physical Demands

  • This is a stationary position that requires frequent sitting or standing.
  • Repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.
  • May require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder.
  • Occasional lifting of equipment up to 50 lbs.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Patient Qualification Specialist @Apria Healthcare LLC
Customer Service
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Mar 25, 2025
Apply for this position Unlock 53,534 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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