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Benefits Specialist @OneSource Virtual HR, Inc.

[Hiring] Benefits Specialist @OneSource Virtual HR, Inc.

Mar 27, 2025 - OneSource Virtual HR, Inc. is hiring a remote Benefits Specialist. 💸 Salary: unspecified. 📍Location: Northern America, Europe.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base and contact center technologies and processes.

  • Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers.
  • Properly utilize knowledge base to research and provide responses in an efficient and timely manner.
  • Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries.
  • Provide professional and timely service to internal audit requests.
  • Effective communication skills via telephone, email and in-person.
  • Participate in work intake reviews to further automate audit activities and reporting.
  • Timely and efficient communication to leadership of any issues relating to audit.
  • Participate in ongoing training relative to the functional area.
  • Form strong partnerships within the department and organization.
  • Identify and document areas of improvement or innovation through process change or automation.
  • Meets or exceeds all performance standards.
  • Assumes other duties as assigned by Manager.

Qualifications

  • HS Diploma required.
  • 2 years of related experience and/or training.
  • Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements.
  • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…).

Preferred Skills

  • Bachelor’s degree preferred.

Competencies

  • Effective communication skills via telephone, email and in-person.
  • Must be willing to adapt and display positive attitude.
  • Ability to work independently and as part of a team.
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace.
  • Maintain punctuality and adherence to set schedule with extra hours as needed.
  • Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
  • Analytical skills; strong research and follow up skills.
  • Ability to multi-task.

Supervisory Responsibility

This role does not have supervisory responsibilities.

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📍 Be aware of the location restriction for this remote position: Northern America, Europe
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Benefits Specialist @OneSource Virtual HR, Inc.
Customer Service
Salary 💸 unspecified
Remote Location
Northern America, Europe
Job Type full-time
Posted Mar 27, 2025
Apply for this position Unlock 54,752 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Northern America, Europe
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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