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Benefits Account Manager @OneSource Virtual HR, Inc.

[Hiring] Benefits Account Manager @OneSource Virtual HR, Inc.

Mar 26, 2025 - OneSource Virtual HR, Inc. is hiring a remote Benefits Account Manager. 💸 Salary: unspecified. 📍Location: Northern America.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Account Manager is responsible for supporting the Employee Services Team. This role is critical to managing relationships with customers in the AM’s assigned customer pod.

  • Manage day to day interactions, business reviews and reporting to customers in assigned customer pod.
  • Must have strong research, follow up and communication skills.
  • Project manage assigned customer projects like Open Enrollment (Liaison with customer, third parties, and service delivery team).
  • Assist with other customer pods as needed during peak times.
  • Respond accurately and timely to customer escalations.
  • Collect and analyze data to identify and communicate trends both internally and externally.
  • Partner with Service Delivery Leads to share feedback and customer changes that impact volume or service delivery.
  • Form strong partnerships with relationship owners across OSV that share customer responsibilities within assigned pod customer group.
  • Communicate and participate in lessons learned, discovery, and development exercises with Pod Leadership and Account Managers to ensure consistency and best practice documentation.
  • Partner with Readiness to ensure seamless transition to production oncoming new business to assigned Pod (activities may include testing, introductory meetings, pod specialist readiness).
  • Meets or exceeds all performance standards.
  • Assumes other duties as assigned by Manager.

Qualifications

  • HS Diploma required.
  • 5-6 years of account management experience in a contact center environment preferred.
  • Must display mastery of contact center reporting tools and analysis.
  • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…).
  • Bachelor’s degree preferred.

Requirements

  • Effective communication skills via telephone, email and in-person.
  • Must be willing to adapt and display positive attitude.
  • Ability to work independently and as part of a team.
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace.
  • Maintain punctuality and adherence to set schedule with extra hours as needed.
  • Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
  • Analytical skills; strong research and follow up skills.
  • Ability to multi-task.

Benefits

  • Values-based culture.
  • Upward mobility and professional development with opportunities of all kinds.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Northern America
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Sales / Business
Benefits Account Manager @OneSource Virtual HR, Inc.
Sales / Business
Salary 💸 unspecified
Remote Location
Northern America
Job Type full-time
Posted Mar 26, 2025
Apply for this position Unlock 54,537 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Northern America
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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