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Customer Service
Customer Operations Specialist
@Rockbot
[Hiring] Customer Operations Specialist @Rockbot
Mar 27, 2025 - Rockbot is hiring a remote Customer Operations Specialist. 💸 Salary: $60k - $70k plus equity. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves managing Rockbot’s day-to-day Customer Operations from processing orders to engaging with hardware vendors to ensuring all post-sale customer fulfillment needs are met.
- Serve as the primary point of contact for customer inquiries, providing timely and accurate responses to questions, concerns, and requests via phone, email, chat, or other communication channels.
- Address customer issues promptly, escalate complex problems as needed, and follow up to ensure resolution and customer satisfaction.
- Process customer orders, including order entry, verification, and initial billing.
- Coordinate with internal teams, such as sales, logistics, and finance, to ensure orders are processed accurately and delivered on time.
- Review orders to ensure they are complete and all required customer information is captured accurately.
- Communicate proactively with internal sales and success teams regarding order status updates and issues that may impact customers.
- Maintain accurate and up-to-date customer records, order information, and transactional data in CRM or order management systems.
- Generate reports, analyze data, and extract insights to identify trends, patterns, and opportunities for process improvement.
- Identify opportunities to streamline and optimize customer operations processes, workflows, and systems.
- Collaborate with cross-functional teams to implement process improvements, automation tools, and efficiency enhancements to enhance the customer experience and operational efficiency.
- Ensure compliance with company policies, procedures, and regulatory requirements related to customer operations, data privacy, and consumer protection laws.
- Conduct quality assurance checks on customer communications, order documentation, and transactional processes to maintain accuracy and integrity.
Qualifications
- 3+ years of operations experience, preferably in B2B SaaS and/or connected devices
- Familiar with best practices for order tracking and subscription billing
- Excellent communication skills, including issue tracking, triaging, and crisis management
- Passionate about data-driven process improvements across the post-sale customer lifecycle
- Experience with Salesforce, Zendesk, and/or Netsuite preferred
Benefits
- Compensation band for this role is $60K - $70K plus equity, and benefits for all team members.
Company Description
Rockbot empowers businesses to simply and reliably stream the right content to make their guests' experience great with a suite of innovative multimedia solutions - Rockbot TV, Rockbot Digital Signage, Rockbot Music, and Rockbot Audio Messaging.
- Rockbot is the only platform that unifies the full spectrum of media solutions with an enterprise-grade SaaS platform.
- Enables control, scheduling, and monitoring of any number of locations from our web dashboard and mobile app.
- Serves independent local businesses to large national brands across 50,000 locations in nearly every industry.
- Backed by tier-one investors including Google and Universal Music Group.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$60k - $70k plus equity
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
