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Customer Service
Customer Relations & Office Manager
@ISTA Personnel Solutions
[Hiring] Customer Relations & Office Manager @ISTA Personnel Solutions
Mar 31, 2025 - ISTA Personnel Solutions is hiring a remote Customer Relations & Office Manager. đź’¸ Salary: unspecified. đź“ŤLocation: South Africa.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This is a dual-role position that involves managing client relations and overseeing the back-office operations teams, to ensure seamless project execution and exceptional client service.
- Act as the primary point of contact for clients, ensuring all queries and requests are addressed promptly and professionally.
- Manage the dispatch email inbox, ensuring inquiries are delegated to the appropriate team members efficiently.
- Build and maintain strong relationships with clients by providing personalized and high-quality customer service.
- Communicate effectively with business clients via email and phone, ensuring their needs are met and expectations exceeded.
- Oversee and manage back-office operations, ensuring smooth workflows and up-to-date systems.
- Lead and manage the project coordination team, ensuring that tasks are completed on time and according to client expectations.
- Monitor project timelines, delegate tasks, and follow up with team members to ensure that projects stay on schedule.
- Maintain oversight of processes and ensure that agents and coordinators are aligned, allowing the field team to operate effectively.
- Continuously optimize internal processes to enhance efficiency and productivity.
Qualifications
- Familiarity with Property Management or Real Estate Management is preferred.
- Proven experience in managing and leading teams effectively.
- Excellent written and verbal communication skills with a clear English accent to engage professionally with clients.
- Strong organizational skills with a keen eye for detail to ensure accurate delegation and project oversight.
- Ability to quickly learn and adapt to new software and programs.
- Passion for delivering top-notch customer service and maintaining client satisfaction.
Requirements
- This role requires you to work USA hours, Mon - Fri, from 8:30am to 5:30pm EST time (2:30pm to 11h30pm South African time).
- This is a remote role for South African Citizens only.
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
- A reliable power backup solution is required to manage load shedding and power outages.
Company Description
ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings.
- From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies.
- Effectively setting ourselves apart from the rest of the pack.
- If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.
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| đź“Ť | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
South Africa
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
