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IT Helpdesk Support Specialist
@Myriad360
[Hiring] IT Helpdesk Support Specialist @Myriad360
Mar 28, 2025 - Myriad360 is hiring a remote IT Helpdesk Support Specialist. 💸 Salary: $25/hr. to $30/hr.. 📍Location: USA.
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Role Description
Our IT Helpdesk Support Specialist is responsible for providing front line technical support to end-users across various communication channels, including chat, email, phone, and remote support tools. This role ensures smooth IT operations by diagnosing and resolving hardware, software, and network issues while maintaining excellent customer service. You will play a critical role in on-boarding and off-boarding employees, training users on IT systems, and ensuring compliance with security policies.
- Respond to and resolve IT support requests in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network-related issues for Windows and Mac environments.
- Install, configure, and update software applications and hardware systems.
- Maintain accurate records of IT support issues and resolutions within the ticketing system.
- Assist with user account management, including setup and deactivation for employees and contractors.
- Provide training and support to users on company IT systems and applications.
- Collaborate with the IT team to escalate and resolve complex technical issues.
- Ensure adherence to IT security policies and best practices to safeguard company data.
Qualifications
- Must have Microsoft 365 administration experience.
- Strong troubleshooting and problem-solving skills in IT support.
- Excellent communication and customer service abilities.
- Experience with Windows and Mac operating systems.
- Familiarity with IT ticketing systems and remote support tools.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to call/Text people in emergency situations.
- Strong attention to detail and organizational skills.
- Knowledge of networking fundamentals and security best practices.
- Experience with user account management (Active Directory, Google Workspace, etc.).
- Prior experience in an IT Helpdesk or technical support role is a plus.
- IT certifications (CompTIA A+, ITIL, Microsoft, or equivalent) are a plus.
Requirements
- Location: Remote
- Shift based on timezone:
- If you are in Eastern time zone: 10:00 am to 6:00 pm
- If you are in Central time zone: 11:00 am to 7:00 pm
- If you are in Pacific time zone: 7:00 am to 3:00 pm
- Schedule: Monday to Friday
- Contract Type: 1099
- Compensation: $25/hr. to $30/hr. on 1099
- Duration: 6 to 12 months+
- Full time conversion: Possibility but unsure currently.
Benefits
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$25/hr. to $30/hr.
|
Remote
Location
USA
|
|
Job Type
contract
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
