Level 2 I.T. Technician @ISTA Personnel Solutions

[Hiring] Level 2 I.T. Technician @ISTA Personnel Solutions

Mar 28, 2025 - ISTA Personnel Solutions is hiring a remote Level 2 I.T. Technician. 💸 Salary: unspecified. 📍Location: South Africa.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a qualified Level 2 I.T. Technician to join their growing team.

Responsible for handling escalated support from Level 1 technicians in a professional and timely manner relating to all technology.
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including:
- Windows server operating systems and roles
- Microsoft 365’s full suite
- Networking systems
Basic technical support at the network level:
- WAN and LAN connectivity
- Routers, firewalls, and security
Basic remote access solution implementation and support:
- VPN and Terminal Services
System documentation maintenance and review in ConnectWise (ticketing system).
Monitor performance and ensure system availability and reliability.
Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Qualifications

Minimum of 2 years in a MSP (Managed Service Provider) working environment is required
Minimum 3 years’ experience working with Active Directory, DNS and Office365.
Minimum 3 years’ experience working with RMM and PSA tools.
BA/BS, preferably in computer science or related field, is a plus.
A+, MCSE, or other relevant certification is a plus.
Advanced understanding of operating systems, business applications, printing systems, network systems, network design, server hardware.

Requirements

Ability to work as a team member and communicate effectively.
Self-motivated with a sense of urgency to meet service commitments.
Strong problem-solving skills and a proactive attitude.
Strong interpersonal skills, active listening, and a customer-centric approach.
Excellent multitasking skills and adaptability to rapidly changing environments.

Benefits

This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change dependant on daylight savings).
A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
A reliable power backup solution is required to manage load shedding and power outages.
This is a remote role for South African Citizens only.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: South Africa
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Level 2 I.T. Technician @ISTA Personnel Solutions

Customer Service

Salary 💸 unspecified	Remote Location South Africa
Job Type full-time	Posted Mar 28, 2025

️

📍	Be aware of the location restriction for this remote position: South Africa
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.