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Customer Service
Customer Success & Data Ops Specialist
@Landbot
[Hiring] Customer Success & Data Ops Specialist @Landbot
Mar 31, 2025 - Landbot is hiring a remote Customer Success & Data Ops Specialist. 💸 Salary: unspecified. 📍Location: Spain.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves ensuring that our customers get the most out of using our product, while also supporting the Customer Success organization with data visualization and analysis efforts.
- Planning, executing, and iterating Account Growth and Management strategies to ensure both our customers’ success and financial health.
- Connecting with customers through different channels (email, chat, and video call) to help them make the most out of their subscription.
- Enabling the CS org by maintaining dashboards (quality) and creating new reports (analysis) in DataStudio (Looker).
- Reporting customer feedback/issues to departments such as Product, Finance, Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences.
Key Responsibilities
- Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals.
- Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.
- Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth.
- Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.
- Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.
- Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot.
- Reporting and Analysis: Create reports to analyze key metrics and provide actionable insights to the CS team for informed decision-making.
- Data Quality: Maintain process and data integrity to ensure accuracy, consistency, and efficiency across operations.
Qualifications
- A customer-first, positive and energetic attitude.
- Technology and SaaS experience.
- Knowledge and passion for no-code technology and infrastructure.
- Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders.
- Deep understanding of the main startup metrics/KPIs. Knowledge of Customer Success metrics is important.
- Experience with data analysis and reporting tools such as Looker/Amplitude.
- Capacity to work independently and use appropriate judgement in decision-making with a results-driven orientation.
- Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos, and negotiations on a daily basis.
- Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and calls.
- Excellent problem-solving, project management, and analytical thinking skills.
- Fluency in English & Spanish.
- Eligibility to work in Spain.
Hiring Process
- HR - We know each other, we know your concerns, validate details and experience and we tell you more about Landbot (20 min).
- Technical Test (Async) - We’ll share a technical test with you so you can prove your data skills handling a database of customer + retention data.
- CS Leadership interview (Enrico & Cris) - We’ll ask questions for the candidates to show all their skills, use of good practices, playbooks, etc. (60 min).
- Met the CEO (15 min).
Benefits
- Hybrid culture: you can choose between a full remote or a beautiful office in Barcelona (or both!).
- Remote-friendly work environment.
- Great company culture with a young, upbeat, and international work environment.
- Flexible vacation policy.
- Top-notch work equipment.
- Training budget.
- Transport ticket.
- Short days on summer Fridays.
- 25 days of paid vacation (23 regular days + December 24th & 31st) + birthday.
- English & Spanish lessons.
- Flex compensation with Cobee.
- Team building activities.
- Referral Bonus if you bring other talented people like you.
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| 📍 | Be aware of the location restriction for this remote position: Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Spain
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
