[Hiring] PT- e-Live Verification Phone Agent @U-Haul International, Inc.
Apr 05, 2025 - U-Haul International, Inc. is hiring a remote PT- e-Live Verification Phone Agent. 💸 Salary: $16/hr. 📍Location: USA.
Role Description
Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. Live Verification Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch.
- Receive inbound calls and make outbound calls
- Interact with customers via chat to explain and/or obtain the required information to rent
- Help multiple customers digitally or via chat
Qualifications
- Good listening, verbal, and written communication skills in both English
- Inbound call/phone experience (high volume highly preferred)
- Excellent customer service skills with 1 year of phone customer service experience
- Technically savvy preferred
- Logic, reasoning, time management, and facial recognition skills
- Proficiency, attention to detail, and interpersonal skills
- Ability to multitask and assist multiple customers at one time (online sessions)
- Reasonable and predictable attendance
Requirements
- Must include a screenshot of your results for the Computer Specs test - Must pass in order to be considered
- Must include screenshots of your scores for the Facial Recognition Assessment - Must pass 80% in order to be considered
- Complete your Computer Literacy and Typing Assessment
- Must be available to work holidays
- 25 hours of availability per week; Friday, Saturday, and Sunday are required
- 6 hours on Saturday and 6 hours on Sunday
Benefits
- Medical Reimbursement Indemnity Plan
- Rx Savings Plus Discount Plan
- Dental Plan
- Vision Plan
- Retirement Savings 401(k) Plan
Training / Education
- One week of training is instructor led with accelerated classroom education and hands-on education in small groups
- After initial education, you will be working independently with additional continued education courses, counseling, and coaching from the leadership team
Technical Requirements
- Operating System: Windows 11
- RAM: 16GB minimum (32GB recommended)
- Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
- Storage: SSD with at least 5GB free space
- Webcam (external or built-in)
- USB headset (wired)
- Internet Speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended)
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$16/hr
|
Remote
Location
USA
|
|
Job Type
part-time
|
Posted
Apr 05, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
