Customer Success Associate @Remofirst

[Hiring] Customer Success Associate @Remofirst

Mar 28, 2025 - Remofirst is hiring a remote Customer Success Associate. 💸 Salary: competitive compensation. 📍Location: EMEA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting a high volume of tech-touch and low-touch clients as a Customer Success Associate.

Manage a large portfolio of clients, supporting them primarily through email, support tickets, and short video or phone calls.
Run onboarding calls to guide clients and their employees through the initial steps of hiring through RemoFirst.
Answer client questions related to hiring, payroll, and employee management—collaborating with internal teams when needed.
Identify potential opportunities for expansion or upsell (like new hires, new countries, or services).
Help keep clients informed about platform features, key deadlines, and country-specific updates.
Flag common client pain points and suggest improvements to internal processes or resources.
Maintain accurate records of client interactions and account status using our internal tools.

Qualifications

2+ years of experience in a customer-facing role (Customer Support, Client Services, Admin, etc.).
Strong verbal and written communication in English (Spanish or German are a plus!).
Organized and detail-oriented—you’ll be juggling multiple clients and timelines.
Curious and eager to learn—you don’t need to know everything about global employment (yet), but you’re excited to dive in.
Tech-savvy and comfortable using tools like Google Workspace, CRMs, or help desk platforms.

Requirements

Comfortable jumping on video calls to explain processes, answer questions, or troubleshoot with a friendly and professional tone.

Nice-to-Have (but not required)

Benefits

Culture

We lead with respect, kindness, and the right to fail.
We value hard yet smart work.
Diversity and inclusion are part of our DNA.
As we grow and evolve, we welcome your input to help us define our culture further.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: EMEA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Success Associate @Remofirst

Customer Service

Salary 💸 competitive compensation	Remote Location EMEA
Job Type full-time	Posted Mar 28, 2025

️

📍	Be aware of the location restriction for this remote position: EMEA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.