[Hiring] Business Operations Manager @Remofirst
Mar 13, 2025 - Remofirst is hiring a remote Business Operations Manager. 💸 Salary: unspecified. 📍Location: India, APAC.
Role Description
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the APAC region, ensuring exceptional service delivery and therefore maximizing value for our clients.
- Create & optimize the processes within the Operations Department.
- Create & monitor performance metrics.
- Improve the onboarding of the stakeholders to the platform.
- Ensure that all of the stakeholders use the platform efficiently.
- Constantly monitor efficiency within the department and develop ways to make them more effective.
- Close cooperation with the CS department on the day-to-day escalations.
- Oversee planning, operational systems and controls, and the organization of fiscal documentation.
- Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction.
- Work with tax calculators, country guides, and country compliance.
- Offer operational data and insights for establishing and evaluating improvement strategies and tactics.
- Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations.
- Track day-to-day escalations that arise in the operations department.
- Establish a safe, healthy, and inclusive work environment.
- The principal point of contact for external stakeholders.
- Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions.
- Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending.
Qualifications
- 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space.
- 2-5 years experience in HR or employment law in at least 2-3 jurisdictions in APAC.
- Ability to build 0-1 process and programs.
- 1-3 years of project management experience.
- Multilingual is a plus.
Benefits
- Competitive compensation.
- Work equipment of your choice.
- 100% remote work.
- PTO regulated by local statutory.
Company Description
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionize the industry and be a generational company.
Our platform offers a full-range people management tool, and employee benefits like health insurance, and financial benefits, enabling clients to hire anyone from anywhere with one click. Remofirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 120+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.
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| 📍 | Be aware of the location restriction for this remote position: India, APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
India, APAC
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India, APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
