[Hiring] Customer Service Officer @Virtual Staff 365
Mar 26, 2025 - Virtual Staff 365 is hiring a remote Customer Service Officer. 💸 Salary: unspecified. 📍Location: Philippines.
Role Description
This role involves supporting the growing operations of a sustainability-focused company as a Customer Service Officer.
- Processing collections orders
- Processing fulfillment orders
- Processing registration orders
Key Responsibilities
-
Order Processing & Customer Support
- Process collection, fulfilment, and registration orders efficiently.
- Provide support to end-users via phone and online channels.
- Ensure all orders are processed accurately and in a timely manner.
- Escalate and record courier non-conformance issues in the CRM.
-
Call & Email Handling
- Manage a high volume of inbound calls and emails.
- Make outbound calls (20–30 per day) during designated follow-up periods.
- Represent the client professionally, conveying their environmental commitment to customers.
-
Collaboration & Process Improvement
- Communicate with internal teams to improve efficiency.
- Investigate and troubleshoot process-related issues.
- Work independently while maintaining team coordination.
Requirements
- 2+ years of experience in a call centre or customer service role.
- Strong verbal and written communication skills.
- Excellent data entry and order processing skills.
- High attention to detail with problem-solving abilities.
- Ability to multitask and work within deadlines.
- Familiarity with CRM systems and customer service tools.
- Personable, friendly, and capable of working under pressure.
- Self-motivated with a team player attitude.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Adhoc Bonus
Company Description
VirtualStaff365 is an Australian-based company that seeks out exceptional talent. All our staff work for our Australian clients in the comfort of their homes, as all our positions are home-based. This allows us to seek candidates in the Philippines, as working hours are closely aligned with our clients.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
